Firewall Striping Low Level Packet Info - Breaking Programs

Storm-E

Since the weekend I've had troubles with all the computers in the office not being able to send information using http://www.medical-objects.com.au/. It's used to securely send medical info back and forth to the doctors.

I got their (NO) techs to work on the problem and they finally came up with the culprit as Bitdefender. As BD has been installed for a while I didn't think so until I was forced to uninstall BD and everything started working perfectly.

Did BD get an update over the weekend that may be stripping out low level packet information even when everything (I mean everything) in BD Internet Security 2013 is OFF??

Yes I did add exceptions for the program.

They are sending me some technical information that I'll add to this thread when it arrives.

I just wanted to get the ball rolling.

Thanks all!

John Morrison

Storm-E

Well I've been informed that MO (Medical objects) are working with Btidefender to find a solution.

So hopefully I'll have a solution soon.

Georgia

Hello,

A quick solution for the encountered issue is to upgrade to The New Bitdefender. The upgrade is absolutely free of charge and due to the many improvements brought to this lineup any issues you may have encountered with your current product are now solved.

In order to upgrade to the new version please follow the steps below:

http://forum.bitdefender.com/index.php?act...f=366&id=58

From now on, post in this area of the forum in case you encounter further issues after the upgrade:

http://forum.bitdefender.com/index.php?showforum=360

Thank you.