Every day I've got a update error code -1002. What do I need to do?
Since Jun-4-2013, I am receiving the same error. unfortunately I am unable to see proper display of BD page, nor I am able to contact the technical support too..
Only with this page the issue is coming up, every other thing is fine..
Appreciate your help at the earliest..
Hello Harish and magikmama,
Welcome to the Bitdefender forums!
Please please post here both of you a support tool log to see what is wrong:
http://forum.bitdefender.com/index.php?showtopic=29927
If the file is too big to attach, upload it on
http://www.sendspace.com or http://www.mediafire.com
and post the download link.
If you were already asked to generate these logs, disregard the above message and just post the ticket ID.
Thank you.
I can't connect to any of your websites, including download.bitdefender.com.
all other websites I am able to open.. except bitdefender websites.. So could you please upload that tool to any other website like sendspace or mediafire?
Try the following DNS servers and see if you can update BitDefender:
Primary DNS: 8.8.8.8
Secondary DNS: 4.4.4.4
These are the Google DNS servers. For me this solution has worked..
I hope it does for you too..
