Update Error -1002

Catalina
Catalina
in Update


Every day I've got a update error code -1002. What do I need to do?

Comments

  • harish
    harish

    Since Jun-4-2013, I am receiving the same error. unfortunately I am unable to see proper display of BD page, nor I am able to contact the technical support too..


    Only with this page the issue is coming up, every other thing is fine..


    Appreciate your help at the earliest..

  • Georgia
    Georgia ✭✭✭

    Hello Harish and magikmama,


    Welcome to the Bitdefender forums!


    Please please post here both of you a support tool log to see what is wrong:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If the file is too big to attach, upload it on


    http://www.sendspace.com or http://www.mediafire.com


    and post the download link.


    If you were already asked to generate these logs, disregard the above message and just post the ticket ID.


    Thank you.

  • harish
    harish

    I can't connect to any of your websites, including download.bitdefender.com.


    all other websites I am able to open.. except bitdefender websites.. So could you please upload that tool to any other website like sendspace or mediafire?

  • harish
    harish
    Every day I've got a update error code -1002. What do I need to do?


    Try the following DNS servers and see if you can update BitDefender:


    Primary DNS: 8.8.8.8


    Secondary DNS: 4.4.4.4


    These are the Google DNS servers. For me this solution has worked..


    I hope it does for you too..

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