Clicking Next During Install Does Nothing

TimC

I have installed Bitdefender 2013 Total on Win8 Pro and I input my activation code which is accepted but wen I then click on Next to proceed nothing happens, neither does clicking cancel, if I click on the x it closes the window and all appears to be ok until I select show from the Icon in the notification area or run the program from te desktop shortcut, an icon appears in the taskbar but nothing else is displayed, it is as if the program is running minimised.

Any ideas?

I have already tried uninstalling and reinstalling using the methods described in other forum posts to no avail.

doncht

There should be an option for you to proceed. Anyways, perhaps you need to wait for few minutes to validate your key online. Can you also post a screenshot on this?

Georgia

I have installed Bitdefender 2013 Total on Win8 Pro and I input my activation code which is accepted but wen I then click on Next to proceed nothing happens, neither does clicking cancel, if I click on the x it closes the window and all appears to be ok until I select show from the Icon in the notification area or run the program from te desktop shortcut, an icon appears in the taskbar but nothing else is displayed, it is as if the program is running minimised.

Any ideas?

I have already tried uninstalling and reinstalling using the methods described in other forum posts to no avail.

Hello and welcome!

Please please post here a support tool log to see what is wrong:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach, upload it on

http://www.sendspace.com or http://www.mediafire.com

and post the download link.

If you were already asked to generate these logs, disregard the above message and just post the ticket ID.

Thank you.