Installation Will Not Complete
I purchased a 5-user license for BD IS 2013.
Installation on one PC running Win8 took several re-tries, but eventually worked.
Installation on the 2nd PC running Win7 is not working.
I download the installation file from link in the e-mail with my receipt and key.
I execute the file.
I see three activities as 'progress bars':
1. Analysis
2. Download
3. Installation
Download is slow (like 1 hour on a fast internet connection) but gets there eventally.
Installation just bogs down about one quarter through (according to the progress bar). Leaving it for a couple of hours sees no progress.
As stated, activity 3 took several tries with the Win8 PC (after several 'bog-downs' as on the Win7).
And is just not completing with the Win7 PC.
Any help appreciated.
Comments
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Download offline installation kit and try to install while disconnecting the internet connection, if this also failed then try the method explained here
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Download offline installation kit and try to install while disconnecting the internet connection........
Thank you - that worked.0 -
Hello,
I'm glad that the installation issue was resolved.
I will close this topic, but if you have any other questions or concerns please feel free to start a new topic.
Here are our direct contact details, we are available 24/7:
http://www.bitdefender.com/en/Main/contactEmail
Have a lovely day!0
