Installation Will Not Complete

Leswoods1

I purchased a 5-user license for BD IS 2013.

Installation on one PC running Win8 took several re-tries, but eventually worked.

Installation on the 2nd PC running Win7 is not working.

I download the installation file from link in the e-mail with my receipt and key.

I execute the file.

I see three activities as 'progress bars':

1. Analysis

2. Download

3. Installation

Download is slow (like 1 hour on a fast internet connection) but gets there eventally.

Installation just bogs down about one quarter through (according to the progress bar). Leaving it for a couple of hours sees no progress.

As stated, activity 3 took several tries with the Win8 PC (after several 'bog-downs' as on the Win7).

And is just not completing with the Win7 PC.

Any help appreciated.

coolcool1227

Download offline installation kit and try to install while disconnecting the internet connection, if this also failed then try the method explained here

http://forum.bitdefender.com/index.php?sho...st&p=173564

Leswoods1

Download offline installation kit and try to install while disconnecting the internet connection........

Thank you - that worked.

Georgia

Hello,

I'm glad that the installation issue was resolved.

I will close this topic, but if you have any other questions or concerns please feel free to start a new topic.

Here are our direct contact details, we are available 24/7:

http://www.bitdefender.com/en/Main/contactEmail

Have a lovely day!