Installation Will Not Complete

Leswoods1

I purchased a 5-user license for BD IS 2013.

Installation on one PC running Win8 took several re-tries, but eventually worked.

Installation on the 2nd PC running Win7 is not working.

I download the installation file from link in the e-mail with my receipt and key.

I execute the file.

I see three activities as 'progress bars':

1. Analysis

2. Download

3. Installation

Download is slow (like 1 hour on a fast internet connection) but gets there eventally.

Installation just bogs down about one quarter through (according to the progress bar). Leaving it for a couple of hours sees no progress.

As stated, activity 3 took several tries with the Win8 PC (after several 'bog-downs' as on the Win7).

And is just not completing with the Win7 PC.

Any help appreciated.

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Comments

coolcool1227

Download offline installation kit and try to install while disconnecting the internet connection, if this also failed then try the method explained here

http://forum.bitdefender.com/index.php?sho...st&p=173564

Leswoods1

Download offline installation kit and try to install while disconnecting the internet connection........

Thank you - that worked.

Georgia

Hello,

I'm glad that the installation issue was resolved.

I will close this topic, but if you have any other questions or concerns please feel free to start a new topic.

Here are our direct contact details, we are available 24/7:

http://www.bitdefender.com/en/Main/contactEmail

Have a lovely day!