I just wanted to make a post of the POOR Customer Support by BitDefender. I spoke with an IT Support person via IM using BD's chat session, and he said he would send me two files via email that I needed to put on my PC and then send BD the output of these files and they would get back to me. My problem was that on a system restart BD would enable and then disable itself and tell me that "BD services were unable to start, please restart pc." Even after numerous restarts I could not get it to work. This meant that I had ZERO virus protection. Therefore, I followed the support guy's instructions, downloaded the files, then replied to his message with my Support Ticket number with the files attached. This was TWO weeks ago and so far NO response!!!! A week ago, I even sent in a reply, asking if they received the files, if they needed anything else, or if they could let me know when they could get back to me. NOTHING!!!!
So, being a pretty proficient I.T. person I went to the PC this weekend with some beer to calm myself, and tried disecting MS Config, Regedit and a couple of other things to figure out the problem. Nothing would work, not even disabling all Services except BD upon bootup. I assumed two services were causing an incompatibility issue. NOPE. So after all this, I was about to just give up and uninstall and re-install BD, when I found the "Repair" feature in the program. I used the Repair feature and WHAM after one re-boot everything was back and working again. This took 5-mins, but me di-secting MS Config and Regedit took an hour.
Note to BD I.T. Support: Suggest to your customers to try the REPIAR function, and then let BD know the outcome. This would have saved me approximately 2hours, and frustration seeing as how I STILL HAVE NOT HEARD FROM BD Support!!!!!!
Maybe you guys should hire me!!!!!!!!!!!!
