Installation

neriman
neriman
in Installation

i have two licenses. Bitdefender antivirus and Bitdefender Internet Security. I want to use Bitdefender Internet Security program. I'm starting Internet Security from my e-mail link. Writes on Internet Security. But in reality, Bitdefender antivirus :( . I've tried many times. It's the same thing happened. What can I do?


(sorry, its Google translate)

post-147938-1372118082_thumb.jpg

Comments

  • columbo
    columbo ✭

    Hi kotukedineriman, and welcome :)


    According to your image, you do have the 2013 Internet Security installed, just not complete. Your Toolbar waring shows an update issue to be resolved, maybe a reboot? yet I don't think this will enable your missing panels, but check the Event notification, and do as requested, and reboot.


    Try running a repair, and see if that helps: http://forum.bitdefender.com/index.php?showtopic=35489


    Otherwise, if you had a previous AV installed, it may not have totally been uninstalled and causing issues with Bitdefender. You would need to uninstall Bitdefender, then use the uninstall tool: http://forum.bitdefender.com/index.php?showtopic=35804


    Then from here, use the uninstall tool for your previous AV, look for any leftover folders etc and delete them, and re-download and re-install Bitdefender to see if that helps: http://forum.bitdefender.com/index.php?showtopic=40792


    Hope one of these ideas works for you :)


    Scott

  • coolcool1227
    coolcool1227 ✭✭✭
    edited June 2013

    Try the following step by step


    1) Update and Reboot.


    2) Repair the product, read the articles


    http://www.bitdefender.com/support/How-to-...ender-1087.html


    http://www.bitdefender.com/support/How-to-...ows-8-1053.html


    3) Uninstall the Bitdefender, read the topic here


    http://forum.bitdefender.com/index.php?showtopic=40982


    4) Use the tool of removing previous license info


    http://forum.bitdefender.com/index.php?sho...st&p=171037


    5) Download the offline installation setup from here


    http://forum.bitdefender.com/index.php?showtopic=35494


    6) Disconnect your system from internet and then try to install Bitdefender with offline installer.


    7) Only use the Internet Security License first, and to use and add Antivirus license, first contact the Sale personal to convert it for the Internet Security License by deducting the corresponding days count. And if you didn't use the tool mentioned in the step 4 after un-installation, your previous license info will be restored and you may experience the same issue again.

  • columbo
    columbo ✭

    Hi ONT, just a thought. Since we don't know if a simple repair will resolve OPs issues, do you think we should have let them respond to my suggestions first, and if that didn't work out, you could post the more advanced methods. I just think it can be a little confusing and over whelming for kotukedineriman to see all of this and wonder what to do, and who to follow?


    :)


    Scott

  • coolcool1227
    coolcool1227 ✭✭✭
    edited June 2013
    Hi ONT, just a thought. Since we don't know if a simple repair will resolve OPs issues, do you think we should have let them respond to my suggestions first, and if that didn't work out, you could post the more advanced methods. I just think it can be a little confusing and over whelming for kotukedineriman to see all of this and wonder what to do, and who to follow?


    :)


    Scott


    Hi Scott, my friend


    Kindly don't be offended on my posts, I understand your concern. As you can see that my post is almost the same as yours (steps 1,2,3 and 5), only I posted the steps to renew the license info which are additional (step 4 and 7).


    Your posts are more helpful than mine and I always like your way of making the other users to understand and fix the issues in a very comprehensive way. :) .

  • columbo
    columbo ✭
    edited June 2013

    Thank you for taking it the right way, Omer, and for the kind words :) Best to you, my friend :)

  • Georgia
    Georgia ✭✭✭

    Hello kotukedineriman,


    In case you are still dealing with issue, please try to upgrade first to The New Bitdefender. The upgrade is absolutely free of charge and due to the many improvements brought to this lineup any issues you may have encountered with your current product are now solved.


    In order to upgrade to the new version please follow the steps below:


    http://forum.bitdefender.com/index.php?act...f=366&id=58


    From now on, post in this area of the forum in case you encounter further issues after the upgrade:


    http://forum.bitdefender.com/index.php?showforum=360


    Thank you.

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