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Unable To Delete Infected Items On Backup Drive.

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ihodgson
ihodgson
in General

I have just installed Bitdefender for Mac and done a first scan of the complete system. However, after 23 hours, I have stopped the scan as it was still scanning the backup drive. Three infected files have been deleted, but those same files on the backup disc, Time Machine, cannot. Thus, Bitdefender is telling me my system is still infected. Can I safely ignore this statement, or will Bitdefender try to rescan the whole system next time?

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  • Georgia
    Georgia ✭✭✭
    Options

    Hello Ian,


    Thank you for contacting us in regards to this matter.


    Please use the steps below to retrieve the scan log file from it's location:


    - Open Finder by clicking on Go > Computer or press Shift-Command-C


    - Go to Macintosh (or the name of the computer) then Library > Application Support > Bitdefender > Logs


    - Send us the latest file as an attachment in a reply to your post


    Looking forward to hearing from you, have a great day!

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