Problem: System Is Not Protected

gandalf68

Hello,

i have a big problem and can't find the solution.

Since a few days my bitdefender says: "System is not protected" and in the tray "Bitdefender is inactive".

Bitdefender install updates but always says "System is not protected". Deinstall/Install doens't solve the problem.

I use the free edition with Windows Server 2012.

Any ideas?

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azavoianu

Hello,

Can you provide us gzserv.log to investigate further?

It's located in C:\program files\bitdefender\antivirus free edition

You can upload it here or via www.sendspace.com, www.mediafire.com

Thanks,

Alex

gandalf68

When i start the system i have the following entrys in the log:

2013/07/10 13:24:03 CacheSpImpl.cpp [CScanCacheSp::GetCachePointer] m_ScanCache.LoadReadInfo (nx:0)
2013/07/10 13:24:03 CacheSpImpl.cpp [CScanCacheSp::GetCachePointer] m_ScanCache.LoadDefaultExceptions (nx:0)
2013/07/10 13:24:03 CacheSpImpl.cpp [CScanCacheSp::GetCachePointer] Load ScanCache time 32
2013/07/10 13:24:03 OnAccessImpl.cpp [COnAccessImpl::Init] m_PassthroughValue 0
2013/07/10 13:24:03 OnAccessImpl.cpp [COnAccessImpl::InitGzFlt] OnAccess threads number:8
2013/07/10 13:24:03 OnAccessImpl.cpp [COnAccessImpl::InitGzFlt] OnAccess low priority threads number:1
2013/07/10 13:24:03 ExcludeSpImpl.cpp [CGzExclude::LoadVolumes] Could not query exdb. errCode:2
2013/07/10 13:24:03 QuarAlImpl.cpp [CGzQuar::InitTrufos] Trufos Init return : 0
2013/07/10 13:24:03 CGzLogger.cpp [LoggerInit] Warning: duplicate column name: LastModifiedDate
2013/07/10 13:24:03 CGzLogger.cpp [LoggerInit] Warning: duplicate column name: I###cluded
2013/07/10 13:24:03 CGzLogger.cpp [LoggerInit] Warning: duplicate column name: I###cluded
2013/07/10 13:24:03 ScanSp.cpp [ScanSp::LoadScanDll] ScanDll Path: C:\Program Files\Bitdefender\Antivirus Free Edition\ThreatScanner\scan.dll
2013/07/10 13:24:03 ScanSp.cpp [ScanSp::LoadScanDll] ScanDll Init return: 0
2013/07/10 13:24:03 ScanSp.cpp [ScanSp::ReloadEngines] Engines folder C:\Program Files\Bitdefender\Antivirus Free Edition\ThreatScanner\lightav64_7883
2013/07/10 13:24:05 ScanSp.cpp [ScanSp::ReloadEngines] ThreatScanner initialization.Engines:C:\Program Files\Bitdefender\Antivirus Free Edition\ThreatScanner\lightav64_7883 (ret = 0)
2013/07/10 13:24:05 ScanSp.cpp [ScanSp::ReloadEngines] Initializing ThreatScanner instances
2013/07/10 13:24:05 ScanSp.cpp [ScanSp::ReloadEngines] ReloadEngines return: 0
2013/07/10 13:24:05 ScanSp.cpp [ScanSp::LoadScanDll] ReloadEngines return: 0 time 1696
2013/07/10 13:24:05 ScanSp.cpp [ScanSp::LoadScanDll] ScanSp Init return : 0
2013/07/10 13:24:05 OnAccessImpl.cpp [COnAccessImpl::Init] Could not load hips! errCode:31
2013/07/10 13:24:05 MidasImpl.cpp [InitAvc] Could not stop AVCHV. errCode: 0xe8e1000e
2013/07/10 13:24:05 MidasImpl.cpp [AvcReloadEngines] AvcLoadExceptions  from C:\Program Files\Bitdefender\Antivirus Free Edition\avc3\avc3_exc_395\
2013/07/10 13:24:05 MidasImpl.cpp [AvcReloadEngines] Could not start AVCHV. errCode: 0xc0000034
2013/07/10 13:24:05 MidasImpl.cpp [AvcReloadEngines] Load signatures from C:\Program Files\Bitdefender\Antivirus Free Edition\avc3\avc3_sig_196\
2013/07/10 13:24:05 MidasImpl.cpp [CMidasImpl::Init] CMidasImpl::Init InitAvc, retval 0
2013/07/10 13:24:05 MidasImpl.cpp [CMidasImpl::Init] CMidasImpl::Init, retval 0
2013/07/10 13:24:05 HttpAv.cpp [CHttpAv::Init] CHttpAv::Init retval 0
2013/07/10 13:24:05 BdMetricsImpl.cpp [CBdMetricsPlg::Init] Id=Bitdefender.Free.Edition.Online.EN, Version=1.0.16.1026, Errcode=0
2013/07/10 13:24:07 callbacks.cpp [ProcessNotificationV3] AVC3 ProcessNotification HOOKED C:\Windows\system32\wbem\wmiprvse.exe 0000000000000908 AppFlags 0 Create 1 MONITOR:2
2013/07/10 13:24:07 callbacks.cpp [ProcessNotificationV3] AVC3 ProcessNotification HOOKED C:\Windows\System32\svchost.exe 0000000000000940 AppFlags 0 Create 1 MONITOR:2
2013/07/10 13:24:08 callbacks.cpp [ProcessNotificationV3] AVC3 ProcessNotification HOOKED C:\Windows\system32\vssvc.exe 0000000000000974 AppFlags 0 Create 1 MONITOR:2
2013/07/10 13:24:08 callbacks.cpp [ProcessNotificationV3] AVC3 ProcessNotification HOOKED C:\Windows\system32\svchost.exe 00000000000009D0 AppFlags 0 Create 1 MONITOR:2
2013/07/10 13:24:08 callbacks.cpp [ProcessNotificationV3] AVC3 ProcessNotification HOOKED C:\Windows\System32\svchost.exe 0000000000000A14 AppFlags 0 Create 1 MONITOR:2
2013/07/10 13:24:08 callbacks.cpp [ProcessNotificationV3] AVC3 ProcessNotification HOOKED C:\Windows\system32\wbem\WmiApSrv.exe 0000000000000ACC AppFlags 0 Create 1 MONITOR:2
2013/07/10 13:24:14 callbacks.cpp [ProcessNotificationV3] AVC3 ProcessNotification HOOKED C:\Windows\system32\taskhost.exe 0000000000000B24 AppFlags 0 Create 1 MONITOR:2
2013/07/10 13:24:37 callbacks.cpp [ProcessNotificationV3] AVC3 ProcessNotification HOOKED C:\Windows\system32\LogonUI.exe 00000000000008C4 AppFlags 0 Create 1 MONITOR:2
2013/07/10 13:24:37 callbacks.cpp [ProcessNotificationV3] AVC3 ProcessNotification HOOKED C:\Windows\system32\dwm.exe 00000000000004E0 AppFlags 0 Create 1 MONITOR:2
2013/07/10 13:24:37 callbacks.cpp [ProcessNotificationV3] AVC3 ProcessNotification HOOKED C:\Windows\system32\taskhost.exe 0000000000000A40 AppFlags 0 Create 1 MONITOR:2
2013/07/10 13:24:37 callbacks.cpp [ProcessNotificationV3] AVC3 Process not HOOKED C:\Program Files\Bitdefender\Antivirus Free Edition\GzIfaceExec.exe 000000000000030C
2013/07/10 13:24:37 callbacks.cpp [ProcessNotificationV3] AVC3 ProcessNotification HOOKED C:\Windows\system32\ServerManagerLauncher.exe 0000000000000B38 AppFlags 0 Create 1 MONITOR:2
2013/07/10 13:24:37 callbacks.cpp [ProcessNotificationV3] AVC3 ProcessNotification HOOKED C:\Windows\system32\TSTheme.exe 0000000000000B2C AppFlags 0 Create 1 MONITOR:2
2013/07/10 13:24:37 callbacks.cpp [ProcessNotificationV3] AVC3 ProcessNotification HOOKED C:\Windows\system32\taskeng.exe 000000000000071C AppFlags 0 Create 1 MONITOR:2
2013/07/10 13:24:37 CDummyPlugin.cpp [SendGzservUpThread] GzservUpThread event:1
2013/07/10 13:24:37 callbacks.cpp [ProcessNotificationV3] AVC3 ProcessNotification HOOKED C:\Windows\System32\rdpclip.exe 0000000000000B44 AppFlags 0 Create 1 MONITOR:2
2013/07/10 13:24:37 callbacks.cpp [ProcessNotificationV3] AVC3 ProcessNotification HOOKED C:\Program Files (x86)\Intel\Intel(R) ME FW Recovery Agent\bin\Bootstrap.exe 0000000000000C08 AppFlags 0 Create 1 MONITOR:2
2013/07/10 13:24:37 CBdRescuePlugin.cpp [CBdRescuePlugin::Init] Can't load bdrescue.m_pDll 126
2013/07/10 13:24:37 CContScanPlugin.cpp [CContScanPlugin::Init] Could not load Rescue Plugin. errCode:31
2013/07/10 13:24:37 CContScanPlugin.cpp [CContScanPlugin::Init] Init ContScan:0(0x0)
2013/07/10 13:24:37 CContScanPlugin.cpp [SaveContScanState] ContScanState is: 0
2013/07/10 13:24:37 UpdatePlugin.cpp [CUpdate::Init] <---- init update 0
2013/07/10 13:24:37 callbacks.cpp [ProcessNotificationV3] AVC3 ProcessNotification HOOKED C:\Windows\system32\atbroker.exe 0000000000000C28 AppFlags 0 Create 1 MONITOR:2
2013/07/10 13:24:37 callbacks.cpp [ProcessNotificationV3] AVC3 ProcessNotification HOOKED C:\Windows\system32\taskhostex.exe 0000000000000C30 AppFlags 0 Create 1 MONITOR:2
2013/07/10 13:24:37 callbacks.cpp [ProcessNotificationV3] AVC3 ProcessNotification HOOKED C:\Windows\Explorer.EXE 0000000000000CEC AppFlags 512 Create 1 MONITOR:2
2013/07/10 13:24:41 callbacks.cpp [ProcessNotificationV3] AVC3 ProcessNotification HOOKED C:\Programme\totalcmd\TOTALCMD64.EXE 0000000000000DF4 AppFlags 512 Create 1 MONITOR:2
2013/07/10 13:24:49 callbacks.cpp [ProcessNotificationV3] AVC3 ProcessNotification HOOKED C:\Windows\System32\igfxtray.exe 0000000000000E4C AppFlags 0 Create 1 MONITOR:2
2013/07/10 13:24:49 callbacks.cpp [ProcessNotificationV3] AVC3 ProcessNotification HOOKED C:\Windows\system32\igfxsrvc.exe 0000000000000E60 AppFlags 0 Create 1 MONITOR:2
2013/07/10 13:24:49 callbacks.cpp [ProcessNotificationV3] AVC3 ProcessNotification HOOKED C:\Windows\System32\hkcmd.exe 0000000000000E7C AppFlags 0 Create 1 MONITOR:2
2013/07/10 13:24:50 callbacks.cpp [ProcessNotificationV3] AVC3 ProcessNotification HOOKED C:\Windows\System32\igfxpers.exe 0000000000000E98 AppFlags 0 Create 1 MONITOR:2
2013/07/10 13:24:50 callbacks.cpp [ProcessNotificationV3] AVC3 ProcessNotification HOOKED C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 0000000000000EB4 AppFlags 0 Create 1 MONITOR:2
2013/07/10 13:24:50 callbacks.cpp [ProcessNotificationV3] AVC3 ProcessNotification HOOKED C:\Windows\SysWOW64\runonce.exe 0000000000000EE4 AppFlags 0 Create 1 MONITOR:2
2013/07/10 13:24:50 callbacks.cpp [ProcessNotificationV3] AVC3 ProcessNotification HOOKED C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IMSS\PIconStartup.exe 0000000000000F10 AppFlags 0 Create 1 MONITOR:2
2013/07/10 13:24:50 callbacks.cpp [ProcessNotificationV3] AVC3 ProcessNotification HOOKED C:\Windows\sysWOW64\wbem\wmiprvse.exe 0000000000000F24 AppFlags 0 Create 1 MONITOR:2
2013/07/10 13:24:51 callbacks.cpp [ProcessNotificationV3] AVC3 ProcessNotification HOOKED C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIconLaunch.exe 0000000000000F48 AppFlags 0 Create 1 MONITOR:2
2013/07/10 13:24:51 callbacks.cpp [ProcessNotificationV3] AVC3 ProcessNotification HOOKED C:\Program Files (x86)\SABnzbd\SABnzbd.exe 0000000000000F58 AppFlags 0 Create 1 MONITOR:2
2013/07/10 13:24:56 callbacks.cpp [ProcessNotificationV3] AVC3 ProcessNotification HOOKED C:\Windows\SysWOW64\cmd.exe 0000000000000F80 AppFlags 0 Create 1 MONITOR:2
2013/07/10 13:25:05 OnAccessImpl.cpp [COnAccessImpl::RemoveExcludeExtenstions] Exclude Extensions stopped
2013/07/10 13:26:04 callbacks.cpp [ProcessNotificationV3] AVC3 ProcessNotification HOOKED C:\Windows\system32\wbem\wmiprvse.exe 0000000000000E90 AppFlags 0 Create 1 MONITOR:2
2013/07/10 13:26:08 callbacks.cpp [ProcessNotificationV3] AVC3 ProcessNotification HOOKED C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\FWService\IntelMeFWService.exe 0000000000000EDC AppFlags 0 Create 1 MONITOR:2

gandalf68

Sorry, complete file now uploaded...

/applications/core/interface/file/attachment.php?id=11912" data-fileid="11912" rel="">gzserv.log

gzserv.log

gandalf68

Any solution?

s2zeller

I am seeing the same problem (System is not protected) with Bitdefender Free 1.0.20.1083 running on Windows Server 2012.

Updates continue to happen, but I can't change any of the Virus Shield or Auto Scan settings (both are OFF). Display does take me to the MyBitdefender page.

I'd like to attach my gzserv.log file, but it is in excess of 8MB.

s2zeller

This problem seems tied to logging out of the local My Bitdefender ('System is not protected' now appears as well as a message saying that the 'Trial period has expired.') and signing in with a new user id (the 'System is not protected' message remains even though my login was confirmed).

s2zeller

This problem seems tied to logging out of the local My Bitdefender ('System is not protected' now appears as well as a message saying that the 'Trial period has expired.') and signing in with a new user id (the 'System is not protected' message remains even though my login was confirmed).

On a virtual machine with the same configuration, I updated the software while maintaining an earlier user id (email address), and the system was still considering itself protected after the requested restart.

gandalf68

I have already the bug and no protection <img class= " />

Is there an solution?

david1088

I am seeing the same problem (System is not protected) with Bitdefender Free 1.0.20.1083 running on Windows Server 2012.

Updates continue to happen, but I can't change any of the Virus Shield or Auto Scan settings (both are OFF). Display does take me to the MyBitdefender page.

I'd like to attach my gzserv.log file, but it is in excess of 8MB.

I am seeing the same problem, with Bitdefender Free 1.0.20.1083 running on Windows 2007 - 64bit.

/applications/core/interface/file/attachment.php?id=12136" data-fileid="12136" rel="">gzserv.log

gzserv.log

david1088

I am seeing the same problem, with Bitdefender Free 1.0.20.1083 running on Windows 2007 - 64bit.

Sorry, Windows 7 - 64BIT.

david1088

Image of problem

nanomatrix

On reboot Bitdefender attempts to launch the service. The system tray icon stays Green for about 5 sec. and then goes Red with"System is not protected".

Just started this morning.

I noticed that it is showing as Stopped in msconfig. and when I hit the Apply button after I check the Bitdefender box it automatically unchecks...???

Does anybody have a solution for this? :huh:

Georgia

Hello all,

Thank you for reporting this issue.

Please make sure there are no other security solutions on the system besides Bitdefender Antivirus Free Edition, then attempt a product repair by going to Start menu > All Programs > Bitdefender > select 'Repair'.

Please let me know how is everything going afterwards. Thank you.

s2zeller

Hello all,

Thank you for reporting this issue.

Please make sure there are no other security solutions on the system besides Bitdefender Antivirus Free Edition, then attempt a product repair by going to Start menu > All Programs > Bitdefender > select 'Repair'.

Please let me know how is everything going afterwards. Thank you.

This did not work on Windows Server 2012. I am still getting the "Not Protected' message after update (1.0.20.1083) and restart.

I also tried logging into my previously registered account to see if that would change anything. It did not.

Neal

This did not work on Windows Server 2012. I am still getting the "Not Protected' message after update (1.0.20.1083) and restart.

I also tried logging into my previously registered account to see if that would change anything. It did not.

I am getting the exact thing with 1.0.20.1083. I tried repairing and then finally uinstalling and then reinstalling, but it eventually gets the same thing.

s2zeller

Additional observation...

While the Last Updated time/date corresponds to today, the My Bitdefender group box says "Could not connect to server."

However, hitting the Display button takes me right to the MyBitdefender webpage with the appropriate account.

Virus Shield displays "Nothing scanned yet".

Auto Scan displays "Paused".

Neither of these last two can be changed from the Off setting.

Neal

Here is my logs, still getting the problem

/applications/core/interface/file/attachment.php?id=12169" data-fileid="12169" rel="">bdfirewall.txt

bdfirewall.txt

nanomatrix

OK, I’ve solved the problem for 24 hours.

I won't go through all the solutions tried over the past month, including trying to use the recomended "Bitdefender Repair routine"; most of you already know them.

One tool did prove to be useful. Shell Extension Manager It provides a list of Shell Extensions loaded into your system. These can cause Explorer to hang or crash if not operating properly and my Event viewer was reporting a number of errors, esp in the Service Control manager.

It turns out the only Shell Extension loaded in the past 2 months was from Bitdefender.

Bottom Line I removed Bitdefender from the system.

So far Kaspersky's trial version isn't generating any errors or causing any problems.

Neal

OK, I’ve solved the problem for 24 hours.

I won't go through all the solutions tried over the past month, including trying to use the recomended "Bitdefender Repair routine"; most of you already know them.

One tool did prove to be useful. Shell Extension Manager It provides a list of Shell Extensions loaded into your system. These can cause Explorer to hang or crash if not operating properly and my Event viewer was reporting a number of errors, esp in the Service Control manager.

It turns out the only Shell Extension loaded in the past 2 months was from Bitdefender.

Bottom Line I removed Bitdefender from the system.

So far Kaspersky's trial version isn't generating any errors or causing any problems.

Have you tried using the dedicated uninstaller? Click on the one that says bitdefender free

http://www.bitdefender.com/site/Downloads/...umer_trial.html

Are there still Shell extensions after you run the uninstaller? I kinda gave up, I went to Panda Cloud Antivirus, which is roughly comparable to bitdfender in what I need.

Rebekah

Are you using a laptop? So, I'm having the same problem, no response, intermittently on my netbook. What can be done? How would I manually start the autoscan on my system?

nanomatrix

Have you tried using the dedicated uninstaller? Click on the one that says bitdefender free

http://www.bitdefender.com/site/Downloads/...umer_trial.html

Are there still Shell extensions after you run the uninstaller? I kinda gave up, I went to Panda Cloud Antivirus, which is roughly comparable to bitdfender in what I need.

First I used the Shell Extension Manager to disable the Bitdefender Shell extension.

Second I used Window's "Programs and Features" in the Control Panel to uninstall Bitdefender. That was good enough to give me back control of my Browsers and stop Explorer from crashing. And it removed the Bitdefender Shell Extension. Of course Kaspersky loaded their own Shell extensions but they don't seem to be causing any problems.