[solved] Virus Signature

why the new BD scan with virus signature:0 when the product information says virus signature:9189047? is that normal?

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Comments

  • Good catch, jeanluc69s. It must be a new version glitch? :blink:


    The 2013 Autoscan had different virus defs. due to it having previously scanned, compared to it running an update just before I ran a Quick Scan.


    BDscans2014_zpsc382e5ec.jpg


    BDscanlogs2013_zps2ad36a1f.png

  • I think its a bug because Quick Scan is "in-the-cloud Scanner" while Autoscan is the "On-Demand Scanner". So you may have to check the scan logs of other On-Demand scanning tasks e.g System Scan, Custom Scan, Contextual Scan, Device Detection Scan etc. for the Virus Signatures count.

  • So is the 2013 version Quick Scan not cloud based, and yet shows the signatures?

  • So is the 2013 version Quick Scan not cloud based, and yet shows the signatures?


    Read the manual kindly or I didn't make you understand the concern?

  • edited July 2013
    Read the manual kindly or I didn't make you understand the concern?


    Is the 2013 version of Quick Scan "in the cloud scanner"?(post#3) If it is, why does it show virus signatures, and the New Bitdefender doesn't?


    Thanks :)

  • RampantRampant ✭✭
    edited July 2013

    Quick scanning, use the cloud in version 2011.

  • Thanks, Rampant :)


    So that may be just a glitch in the New Bitdefender showing 0 signatures in Quick Scan, and the 2013 Quick Scan version showing the full signature #s.

  • edited July 2013
    Thanks, Rampant :)


    So that may be just a glitch in the New Bitdefender showing 0 signatures in Quick Scan, and the 2013 Quick Scan version showing the full signature #s.


    My ideas are gone away as I get banned :rolleyes: ... also then the user guide is not updated then since 2012?

  • edited July 2013

    No problem friend, we help each other out :) The New Bitdefender user guides show published in 6/12/2013..haven't checked them out yet to see their contents: http://forum.bitdefender.com/index.php?s=&...st&p=192554

  • My ideas are gone away as I get banned :rolleyes: ... also then the user guide is not updated then since 2012?


    Friend to friend...did you realize that you were posting quite a bit of slams, jabs, sarcasms etc. that were at times were even getting edited, or deleted. Forgive me, but I hope you aren't surprised by the ban?

  • edited July 2013

    @columbo


    What is surprising me is your "saintliness"

    Are people too stupid here that they can't answer a simple question?
    ...By the way, Toms Hardware is an excellent site, I have learned a lot from their reviews, and forum :)


    Kind regards,


    Perhaps you have to reconsider about ONT who actually gives (gave) real help here instead of thanks...


    God bless you.

  • edited July 2013

    Thank you, franfel, for taking the time to get membership status to post your thoughts.


    You may have misunderstood my above post#11, as at the time I did not know he was banned, but thought he was suspended and would be back to reply for himself. Thus, I was trying to be honest (maybe didn't come across to good?) to point out the probable cause of his (suspension) ban . All members here including myself, can reach a threshold or percent of warnings, of suspensions, and eventually reach that threshold and can/will be banned (see forum rules). Which unfortunately in this case, has been in the works for about the last 6 months or so. So no, I wasn't disparaging his intelligence, help, or body of work done here, and will leave it at that: http://forum.bitdefender.com/index.php?s=&...st&p=173782


    GBY :)

  • Oh, and by the way franfel, thank you for the kind words you started your post out with. At first I didn't know how to take it, but now understand yours is a heart and spirit of reconciliation and humility, it took a bit of time for it to click with me ^_^

  • edited July 2013
    Friend to friend...did you realize that you were posting quite a bit of slams, jabs, sarcasms etc. that were at times were even getting edited, or deleted. Forgive me, but I hope you aren't surprised by the ban?


    Hmmm.... yeah I was not surprised at that "BAN". But I don't want to be diplomatic like some other users on this forum who just want to be in good books in the eyes of the support for nothing. There are "MANY THINGS" (about which you better know and I don't want to repeat) which force me and some other users like werby3 to do so, otherwise I personally don't like to react like that. However I don't want to clarify myself considering that all users have common sense to understand the situation :) . I still have found many bugs/issues but not interested to post here for the obvious reasons behind my that response about which you are talking about.


    @Franfel: Many thanks for the kind words. :)


    If someone want to be in contact with me, he can email me and ask for help without hesitation. It will be my pleasure if I can help someone in sorting out the issue but not limited to Bitdefender. :)


    Regards


    Omer


    Oh...again this is some off-topic .............. by the same almost same detail for Quick Scan in the new guide also.

  • Hello,


    Thank you for reporting this issue.


    To further investigate this case, could any of you please post here a support tool log from a machine where this issue occurs?


    The support tool executable supporttool.exe is found in this location: C:\Program Files\Bitdefender\Bitdefender


    You may not be able to upload the files here as they are too big so you can put them on www.sendspace.com and post the download links.


    Thank you!

  • Hi Georgia


    I did an update, and then ran a Quick Scan with the same result, so here is the download link. If if didn't work, or you need anything else, let me know :)

  • edited July 2013

    to help out, an additional issue reproduction support tool log from my notebook. please let me know when you have the file and I will remove it from sendspace. thanks!


    BDSP_ASUS-F3SR_2013_07_25_13_33.zip

  • edited July 2013
    .................please let me know when you have the file and I will remove it from sendspace. thanks!


    BDSP_ASUS-F3SR_2013_07_25_13_33.zip


    Yes, good idea. Could you do the same for me, too. Thanks.

  • edited July 2013
    ...but now understand yours is a heart and spirit of reconciliation and humility, it took a bit of time for it to click with me...
    ...Così è (se vi pare) :rolleyes:


    Perhaps, you should think less...


    BTW @Georgia


    Thanks. I also want to send to "sendspace" my log from support tool but I don't know where to put my phone and credit card number...

  • I tried to see the best in your post...maybe my error? Do you think I should leave this forum?

  • edited July 2013
    ...Do you think I should leave this forum?
    DEFINITELY NOT...Saint Scott!!! You are the right person at the right place.


    Saints lead people to the right direction exactly as Rules do, =>Rules=Saints (common maths).


    If people were always committed with their Rules=Saints, they would be still on the trees (common sense).


    Amen!

  • I tried to see the best in your post...maybe my error? Do you think I should leave this forum?


    listen guys i'm not computer savvy and thanks to you i can understand things a little better now. I think you should stay on this forum because of that wisdom of yours.

  • @jeanluc69s


    Staying on this forum, you're going to be a "computer savvy" or a more wise person or at least a nice debugger (BD kindly allows/forces users to do that), especially if you stick on "Rules=Saints" according to which me, you and columbo, should had been banned (as ONT) because we are off-topic.


    That's what "wisdom" is... :rolleyes:

  • Thank you, jeanluc69s, for that encouragement, I appreciate the kind words :)


    Sorry your thread happened to get caught up in the middle of some hard issues and feelings.


    Hopefully Georgia and the techs. can come up with a fix for this glitch. That was a good find on your part :)


    Kind regards, Scott :)

  • I'm deleting the file from sendspace later today. It has been there a week so you should have been able to download it by now. I will retain it on my computer just in case you still haven't done so. If you still need it you will have to let me know. Thanks.

  • I was thinking the same thing this morning. My link has been deleted, if I need to re-post it for a day or two, let me (us) know, Georgia.

  • Guys, look how many times I have answered in this thread)


    http://forum.bitdefender.com/index.php?showtopic=46400

  • edited August 2013

    Pretty quiet over there on that thread, Rampant, I see your point ^_^ You have been getting some good feedback and responses on the Safepay forum though :)

  • Scott, I want to get the answers to all my questions, we are paying money for it)

  • I know friend, I have been mentioned here before about being to "polite" and being a BD shill, and yes we paid money for a product without the forum support needed...I really don't know what to say, but that you're right. You have always been reasonable with your requests and posts (you have a good heart), you and others here are not asking to much, but the be considered and responded to in a timely fashion, otherwise, what good is the forum for, unless it's mainly going to be a user to user forum?

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