Manual Update Doesn't Work

When I run 64-bit version of weekly.exe it fails with the message "Make sure you have Bitdefender installed". The automatic updates fail to download. I have tried the downadup worm removal tool which doesn't find anything. I cannot access the Bitdefender download site from this computer or any other on my LAN. I have "The New Bitdefender" installed.

Find more posts tagged with

Comments

Georgia

Hello,

It seems that you are trying to install the virus definitions for Bitdefender 2013 on a PC running the new Bitdefender.

Please follow these steps instead and make sure to download and run the corresponding patch:

http://forum.bitdefender.com/index.php?sho...st&p=193938

If the issue persists please try to ping upgrade.bitdefender.com and post back the results.

Thank you!

edfaught

Microsoft Windows [Version 6.1.7601]

C:\Users\Ed_2>ping upgrade.bitdefender.com

Pinging gs1.wpc.v2cdn.net [72.21.81.253] with 32 bytes of data:

Request timed out.

Reply from 72.21.81.253: bytes=32 time=807ms TTL=50

Ping statistics for 72.21.81.253:

Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),

Approximate round trip times in milli-seconds:

Minimum = 807ms, Maximum = 807ms, Average = 807ms

Georgia

Hi,

Have you contacted us via email in the meantime? If you did, please post back your ticket ID generated by the system.

Thank you.