Unable To Download

JamieBaker

I am unable to download software I have purchased because it will not `run' and emusic will not download samples to ITunes.

Been trying to get around this for a couple of weeks but need software for a charity I am involved in and I must proceed this weekened one way or another.

Run out of patience and need help asap.

Jamiefrombarry :

Georgia

Hello Jamiefrombarry,

Welcome to the Bitdefender forums.

Looking over the Ticket ID: 201308161016933 you submitted to us via email, I notice that you are still using Bitdefender Total Security 2013. Please upgrade for free to the new Bitdefender by following the steps from this topic, then check if the issues persist:

http://forum.bitdefender.com/index.php?act...f=366&id=58

Looking forward to your feedback.

dwaynnyt

Hi Jamie, were you able to upgrade BD for free already? Make sure that you made a back up by the way.