[solved] Bdis 2014 - Still No Rescue Mode After 2 Years ?

Back in mid 2012 I noticed that Rescue Mode would not launch...kept getting a quick screen referring to Linux functions...than blank screen...last update from Bitdefender said programmers were to fix this soon....just installed BDIS 2014 and same issue:

Start Rescue Mode...a bunch of Linux commands appear briefly...and again...just a blank screen...have to force reboot to get going again.

What's the latest please on the known issue of a Linux problem with BDIS 2012, 2013, & 2014 Rescue Mode feature failing to load ?

http://forum.bitdefender.com/index.php?s=&...st&p=169689

A ticket was issued in March by Georgia but I don't remember whether I responded or not...seems tho if there was a known issue with Linux & BDIS Rescue Mode...it would have been corrected in BDIS 2014 ?

Thanks...TiminAz

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Georgia

Hello TiminAz,

Indeed, on 03/21/2013 I contacted you via email (ticket ID: 201207191000843) asking for a support tool log and for a bdsys log, but never got your answer. If you agree, please refer to the instructions below to provide us with the required info.

[how to GENERATE A BDSYS LOG]

. Save and extract the BDSYS tool to a location of your choice:

http://www.bitdefender.com/files/Knowledge.../BDSysLog_i.exe

. Make sure you close all active applications and then run "BDSysLog_i.exe"; If you receive a firewall alert,select to Allow the application to connect;

. Click the "Create log" button to start generating the log; A progress bar is indicating that the tool is creating the report;

. When the small window appears with the message "Log saved" then the report is complete and a new file named "bdsyslog.zip" has appeared on your Desktop;

. Upload the results to one of the online file hosting servers mentioned below or use one of your own and post here the download link.

http://www.sendspace.com

http://www.mediafire.com

[how to GENERATE A SUPPORT TOOL LOG]

. Make sure to login with an admin Windows profile.

. Save this tool on the PC, then right click on the downloaded file and from the menu choose 'Run as Administrator':

http://www.bitdefender.com/files/Knowledge...efender_SPT.exe

. Follow the on-screen steps. When the progress bar gets to the end click "Finish". A new archive will appear on your desktop. The name starts with "BDSP_....".

. You may not be able to upload the archive here as it's too big so you can put it on any other file hosting site and post the download link.

I am waiting for your answer. Thank you.

trinaz

Hello TiminAz,

Indeed, on 03/21/2013 I contacted you via email (ticket ID: 201207191000843) asking for a support tool log and for a bdsys log, but never got your answer. If you agree, please refer to the instructions below to provide us with the required info.

[how to GENERATE A BDSYS LOG]

. Save and extract the BDSYS tool to a location of your choice:

http://www.bitdefender.com/files/Knowledge.../BDSysLog_i.exe

. Make sure you close all active applications and then run "BDSysLog_i.exe"; If you receive a firewall alert,select to Allow the application to connect;

. Click the "Create log" button to start generating the log; A progress bar is indicating that the tool is creating the report;

. When the small window appears with the message "Log saved" then the report is complete and a new file named "bdsyslog.zip" has appeared on your Desktop;

. Upload the results to one of the online file hosting servers mentioned below or use one of your own and post here the download link.

http://www.sendspace.com

http://www.mediafire.com

[how to GENERATE A SUPPORT TOOL LOG]

. Make sure to login with an admin Windows profile.

. Save this tool on the PC, then right click on the downloaded file and from the menu choose 'Run as Administrator':

http://www.bitdefender.com/files/Knowledge...efender_SPT.exe

. Follow the on-screen steps. When the progress bar gets to the end click "Finish". A new archive will appear on your desktop. The name starts with "BDSP_....".

. You may not be able to upload the archive here as it's too big so you can put it on any other file hosting site and post the download link.

I am waiting for your answer. Thank you.

http://www.sendspace.com/filegroup/5c7U2lT2G8q5LPZDweCB0A

http://www.sendspace.com/file/5yf9uf

Georgia

Thank you so much for taking the time to provide us with the logs we requested from you!

First of all the bdsys log will be analyzed by our virus lab to make sure your PC is virus free and then we will investigate the technical issues which may stop Bitdefender Rescue Mode from loading properly.

We will assist you further via e-mail. Your ticket ID is 201308261029481

Thank you!

PNutts3

I have the same issue and opened an incident.

My question is: Is there any resolution from the case in this thread that can be publicly shared?

trinaz

I have the same issue and opened an incident.

My question is: Is there any resolution from the case in this thread that can be publicly shared?

PNutts3...still no answer/reply from support to date...also having the following issues common in other BDIS 2014 (and other) forums:

2) Update re-boot blues

and now as of yesterday....

3) BDIS2014 now trying to reinstall the last three Windows updates multiple times...installs...restarts and then re-notifies me to install same three updates ??

Going on the theory that there's' always hope...I continue to wait for a solution that solves at least some of the issues ?

TiminAz

PNutts3

Thank you for the reply. I just sent my support tool files in a day or two ago.

I'm not familiar with the "update re-boot blues" <img class= " /> so I'll take a look around and see what it is. I'm not having the patch install loop you mentioned.

If support comes back to me with something I'll come back and post it here.

Georgia

@ PNutts3 : please post back your ticket ID so I can take the investigation further.

@ TiminAz : Thank you for your patience. The bdsys log was analyzed by our virus spets who confirmed the computer is clean. I have created the request to the Testing team and I will now wait for their update. As soon as I will have new information

on this case I will come back to you.

PNutts3

@ Georgia - Thank you for the response. I've posted the ticket number in the other thread since the symptoms are different. Let me know if you prefer that I use this thread for my issue. Thx.

http://forum.bitdefender.com/index.php?showtopic=48606

Georgia

@ PNutts3

Thank you for your response. The situation you are dealing with is different from the issue TiminAz is dealing with. Since you already submitted an email ticket in our system, I will contact you via Ticket ID: 201309101004251 asap.

Thanks for telling us about this issue.

Georgia

@ TiminAz

Thank you so much for your patience.

Our testing team needs further details from the computer where Rescue Mode does not start. Please reply to my email sent via Ticket ID: 201308261029481.

Looking forward to hearing from you!

Georgia

@ TiminAz

I received your reply on the email ticket a few days ago. I'm glad that the build version 17.18 fixed the Rescue Mode issue for you.

Since everything is working properly now with your Bitdefender product, I am closing this topic.

Thank you for your feedback and have a nice day!