Please Help Me .. I Need Help

vic2pal

Hello

When I installed BD-AV plus 2013 and open it , a message pups up directly says :-

or / http://goo.gl/MD7FJ8

please HELP ME !

How can I fix it ?? my computer is in danger .. I don't have an Anti Virus !!!!

My system is Windows 8 / 64x

pleaaaaaaaaaase I need ur HELP

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columbo

HI vic2pal, and welcome

This issue has happened before to others, it is usually due to the Microsoft Visual C++ Redistributable Package that is not properly configured.

Please see if this Bitdefender KB Support Article resolves this issue for you: http://www.bitdefender.com/support/how-to-...C2%B2-1106.html

Hopefully this helps

Scott

I'm not trying to be petty as you are new here, but please kindly also consider for future reference the Forum rules, Posting Rules# 1 & 6.

http://forum.bitdefender.com/index.php?act...f=401&id=18

vic2pal

Man ! u r amazing thank u alot man I ♥ u dude ..

Now my computer is safe and can stand strongly against any virus

thanx alot

***********

My friend , I'm a new user here ,, I tried to contact the live support ( chat support ) which included in this link many times

http://www.bitdefender.com/support/chat-support.html

but nobody there <img class= " /> so I decided to register here and ask u my friends :wub:

so please forgive me .. I'll try to take all the rules seriously ..

***********

last thing u may know it

after copying the files to system32 folder there's one of them refused to be copied !!!!

it's ( msvcr100_clr0400.dll )

and after copying the other files .. my favorite game ( Sleeping Dogs ) stop working :wacko: and when I open it there's a message pups up directly says :-

I don't know why

do u think that the dll files have got a hand in this problem ??

and Can u help me in solving this problem ?

I know that it's not ur problem and u don't have to help me ..

but I'll appreciate ur help alot ..

Thanx again

basepic

First Your Check your System and get the salutation

System requirements

You may install Bitdefender Antivirus Plus 2013 only on computers running the

following operating systems:

● Windows XP with Service Pack 3 (32-bit)

● Windows Vista with Service Pack 2

● Windows 7 with Service Pack 1

● Windows 8

Before installation, make sure that your computer meets the minimum system

requirements.

Note

To find out the Windows operating system your computer is running and hardware

information, right-click My Computer on the desktop and then select Properties

from the menu.

2.1. Minimum system requirement

vic2pal

No man .. thats bot the problem

My computer is very very good man

i3 3rd Generator 3.30 GHz

4 Gb Ram

Nvidia gtx 650ti 1 GB

and 500 Gb HDD

OS Windows 8 64x

and my MB is Gigabyte H61

so my problem is not with my system

antikythera

hello, did you do this before trying to copy the files downloaded in the instructions?

2. Please reboot your computer in Safe Mode

[How to restart in SAFE MODE]

- Restart the computer;

- Press the "F8" key (several times before Microsoft Windows begins to load; you need to press "F8" until you will be displayed a text menu;

- Select "SAFE MODE";

Note: for Windows 8, you can hold the Shift key while going to Power Off and clicking on Restart option

if so, please post a copy of the message you get when you try to copy the failed file in safe mode. there shouldn't be any locked files.

vic2pal

Yeah My friend

I have done that

I restarted windows in safe mode but this message pups up to me when copying this file ( msvcr100_clr0400.dll )

↑↑↑ I wrote a translation on the image :rolleyes:

antikythera

That would suggest the windows account you log in with doesn't have full admin rights.

vic2pal

No my friend ,,

my account is the only one in the windows and it's ( administrator )

do u have another idea about the problem ???