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Auto Renewal Problem
A week ago on Sep 6 I received an email that my Bitdefender license is going to expire on Sep 12 and informed me about the auto renewal option for 69.99 which I then immediately went online and cancelled. (or I thought I did...)
Then I purchased an upgrade to Total Security for 29.99 and received confirmation.
I was amazed yesterday on Sep 12 to receive another notification about auto-renewal and another charge of 69.99.
I contacted Bitdefender customer support right away on their support web site asking to refund the auto-renewal charge.
They don't respond. also emailed Avangate support and they too don't respond.
Could someone here advise me how to get a refund for the auto-renewal charge ?
I will have no choice but to contact my credit card company and report a non authorized charge.
