Bitdefender Cloud Protection

carlor

Hi

I have used Internet Security 2013 for a while and am very satisfied, until now.

Have tried to rapport an error several times and different ways, but no response.

The problem is when I tried to update my favorite genealogy software on this address http://www.legacynorsk.com/index.php?optio...r&wrap=Last ned Legacy paa bokmaal My say “This page is blocked by Bitdefender Cloud protection”. Fear enough but when It's not possible to get around it by clicking " --- take me there anyway" it’s a problem.

I use Bitdefender on 3 of my computers, but if I don’t get any response when I have problems it will not be for long.

Carl

antikythera

I can see the page with Internet Security 2014 installed.

carlor

Hi

You have to fill in your e-mail adress to get access to the DL page.

Carl

antikythera

Yep got the not safe message, so I copied the link and pasted into the browser address bar:

http://www.legacydownload.com/Download/Leg...egacy7Setup.exe

when the screen attached appears, click the power button on the right. then refresh the page and it should download okay. if you are 100% sure it is not malware, please submit it as a false positive using the support tool in the program.

carlor

Thank you!!!

This menu line did not show up in my browser (IE10) before I did a “show in new window”

Then everything work as you described.

How do I “submit it as a false positive using the support tool in the program” ?

antikythera

Might be easier to use this form but I don't know if there is an attachment size limit:

www.bitdefender.com/support/contact-us.html

Put your product and operating system then choose Antivirus from the category list.

In the description make it clear you are reporting a false positive by starting with 'False Positive -'

Then describe how and when it was blocked.