Problem With The Installation Internet Security

panos73

helloo!

when i go to install bd internet security 2014 i take the next message:

installer.exe. Application Error : The exception unknown software

exception (0xc0000417) occurred in the application at location 0xefbf0760.

Click on OK to terminate the program.

what can i do for this problem.

thanxs!

antikythera

Try downloading a fresh copy of the installer from one of the two pinned topics at the top of this section:

http://forum.bitdefender.com/index.php?showforum=366

If the error persists, check your hard drive you are downloading it to for errors as well. Finally, check your system memory is healthy with memtest for example.

Georgia

Hello panos73,

Welcome to the Bitdefender forums.

For this installation error I would recommend following the steps below:

1) Go to Control Panel and uninstall Microsoft Visual C++ Redistributable 2010

2) Access C:\windows\system32\msvcr100.dll and delete msvcr100.dll

3) Run CCleaner to clean your computer's registry and temporary files. If you have a registry cleaner already installed, you can use that one instead.

4) Delete all the Bitdefender installation kits and use this one instead for Bitdefender Internet Security:

http://speedy.sh/mRPgN/bitdefender-isecurity.exe

Let me know how is everything going. Have a nice day ahead!

panos73

hi georgia!

i do everything you say at your message but the mcvcr100.dll i cant delete because the file is used and its open to the windows explorer.and i cant deleted.

thank you very much!

panos73

antikythera

hi georgia!

i do everything you say at your message but the mcvcr100.dll i cant delete because the file is used and its open to the windows explorer.and i cant deleted.

thank you very much!

panos73

please try in windows safe mode.

panos73

i try to safe mode but it not deleded!

Georgia

@ panos73

In that case, please jump directly to step 4. Let me know if the installation finishes successfully with the indicated kit.

Have a nice evening!

Mortello

hi

i have the same trouble

i uninstall c++ redist 2010 x86 and x64

delete dll

run ccleaner

and nothing changed

Georgia

Hello,

We have compiled a new Bitdefender kit which solves this installation error. Please download the corresponding kit from this topic:

http://forum.bitdefender.com/index.php?showtopic=46845

Save it on your PC, then run it to begin the installation.

Let me know how it goes, thank you!