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You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
File Scanning Problem?
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Hello,
To further investigate this case, please post here a support tool log.
The support tool executable supporttool.exe is found in this location: C:\Program Files\Bitdefender\Bitdefender
You may not be able to upload the file here as it is too big so you can put it on www.sendspace.com and post the download link.
Thank you!0