Bit Defender 11.0.16 Keeps Turning Its Rt Service Off

repeatedly now, on a standard DELL precision/xp pro/sp2 box keeps disabling its realtime and manual file scanner without warning.

selecting 'fix' in any way the program offers it, does not respond and only a reinstall or repair works...and that means reinserting the key, rebooting twice, etc.

we do proprietary legal work here and cannot send logs to anyone...as requested by tech support.

we licensed for three machines, and hope we can get a lead here as our only alternative is to can the software and not come back.

no traces of previous norton or kaspersky installs are visible either though windows of jvpowertools' software manager.

can someone please give us a lead, as this is too scary to find ourselves suddenly..and so far, days or hours in a few cases, without a realtime scanner.

thanks.

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rnsbobs

PS my previous message 9about bitdefender realtime scanner just showing up disabled, without warning) was re build 11.0.16

AndreiASM

There are most likely incompatibility issues on your computer.

selecting 'fix' in any way the program offers it, does not respond and only a reinstall or repair works...and that means reinserting the key, rebooting twice, etc.

Does this mean that you got ride of the problem?

rnsbobs

PS my previous message 9about bitdefender realtime scanner just showing up disabled, without warning) was re build 11.0.16

reinstalling or repairing always gets rid of the problem until it comes back......

any primary area to look in for a fix?

i can understand compatibility issues, but this is the first virus scanner that has caused itself to stop working.

we cannot spend a lot of time running this down unfortunately.....only choice unless you can send us to a likely solution fast is to uninstall and try another.

many thanks.