Poor Clean-up

Dear Bitdefender(s),

Following the troubles I have had with your products I have uninstalled on this Win8 Pro (x64) machine.

Doing some housekeeping I notice that the Software Environment is left 'dirty' after doing a complete uninstall/removal using your own uninstaller as well as the 'New Bitdefender Uninstall Tool' and the ' BD2013 Uninstall tool'.

It appears that you have not managed to clean registry/startup services in three attempts at removing your own product as per below entry:

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InstallerLauncher "c:\program files\common files\bitdefender\setupinformation\{6f57816a-791a-4159-a75f-cfd0c7ea4fbf}\setuplauncher.exe" /run:"c:\program files\common files\bitdefender\setupinformation\{6f57816a-791a-4159-a75f-cfd0c7ea4fbf}\installer.exe" Public HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

It appears that the ....\common files\bitdefender\.... folder is removed, but clearly some registry parts are forgotten <img class= " />

I took out a 2013 family pack subscription just prior to you launching "The New Bitdefender". There were problems with the 2013 Windows 8 combination, but you proudly announced that all would be resolved if users moved to the new version. They were of course not, as seen in both your forums and in my previous direct support requests. There were also a host of stability issuses introduced, which required module updates/system restarts up to several time a day. The sort you only really should see in a beta version.

I took out your offer because of supposedly independent reviews claiming that your software was 'smartest'. It may be that you catch most 'in the wild' nasties, but your interfaces and the user interactions required on clean and well running systems leave lots to be desired.

I have good experiences with ESET and Kaspersky and have currently had to revert to those on two of three machines. The third, a Windows 7 (x32) laptop that is only started every two weeks/monthly will have to be taken back to ESET or Kaspersky as it stands currently, because your software renders the system entirely unusable when it hasn't been started and updated for a couple of weeks. Even the McAfee suite that came free with this system has a better interface and less system impact.

It is disappointing to have wasted considerable time testing/debugging your software and then also find that even the 'get out'/removal process is buggy.

Can you please provide a working fix for complete removal of all remnants of your products?

Thanks in advance!

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Comments

antikythera

The best cleanup method I've found is to run the uninstall tool(s) in windows safe mode, then restart and use ccleaner to purge the remaining registry entries.

msm1

The best cleanup method I've found is to run the uninstall tool(s) in windows safe mode, then restart and use ccleaner to purge the remaining registry entries.

I appreciate your input.

It is however pretty poor standard on the part of Bitdefender. The software vendor/writer(s) is best source for what is altered on a system. If the they cannot be relied upon to keep track of what they alter for the sake of rolling back, how do we know that they can be relied upon at all?

I am awaiting an official reply/solution from the company.

Regards

avelcea@bitdefender.com

@ MSM

Please be informed that if you run the uninstall tool from our dedicated website section: http://www.bitdefender.com/site/Downloads/...sumer_paid.html , all the leftovers from Bitdefender will be removed including the ones from c:\program files\common files\bitdefender\setupinformation.

However, due to the fact that we offer the possibility of upgrading and downgrading for free between the versions of our programs, some registry entries will remain. These registry entries are associated with your personal Bitdefender account settings, just to be easier for you to configure the program once you decide to reinstall it.

@antikythera The solution that you recommended can successfully remove the above specified registry keys leaving your PC with no further leftovers related to Bitdefender. Thank you for your prompt advice!

Have a great day!