Unknown Exception During Installation

vkv_meys

During the installation of BitDefender Security Software , an error message 'The exception Unknown software exception (0xc0000417 ) occurred in the application at location (0xda9e1960 ) ' repeatedly occurred. If it is my PC problem, pl help me to resolve this error. I already have removed all the existing other virus protection softwares which is mandatory for this. So currently i do not have any protection for my PC. So please help on URGENT basis. In fact, removing other Anti-virus installation should be done automatically by BITDEFENDER only after successful installation.

Thanks & Regards

Meyyappan

Georgia

Hello Meyyappan,

Welcome to the forum.

I kindly inform you that we have compiled a new Bitdefender kit which solved this installation issue. Please download the corresponding kit from this topic:

http://forum.bitdefender.com/index.php?showtopic=46845

Save it on your PC, then run it to begin the installation. Let me know how it goes, thank you!

vkv_meys

Dear Georgia

I have downloaded all the below files from the link and trying to install 1/1 but the same error message came for all 3. Please help me.

bitdefender_is_17_64b

bitdefender_av_17_64b

bitdefender_ts_17_64b

Georgia

Hello,

Rest assured the fix is already implemented in the full kit for offline installation. Please delete all the previous Bitdefender kits/tools from your PC and run the uninstall tool from this location:

http://www.bitdefender.com/files/Knowledge...installTool.exe

It will remove the traces from the failed installation.

Then, restart the PC, save the corresponding full kit you want to install and run it to begin the installation.

Let me know how it goes.