Infected Files
I recently installed Bitdefender Free, and after its first deep clean, it reports that it found 6 infected files, but I can't see them anywhere.
Report:
File List:
Thread Control:
What's the deal? Which files were they and did BD remove them? If so, where did they go?
Comments
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I recently installed Bitdefender Free, and after its first deep clean, it reports that it found 6 infected files, but I can't see them anywhere.
Report:
File List:
Thread Control:
What's the deal? Which files were they and did BD remove them? If so, where did they go?
Suggestion:
You might be able to get some clue by examining the Bitdefender log file called 'gzserv.log' (on my XP machine it's found in 'C:\Program Files\Bitdefender\Antivirus Free Edition' and it opens in 'Notepad').
Scroll down to the date & time of the scan, and see if you can identify the 6 files in question.
If you can find the particular 6 file names and locations within the 'gzserv.log', then you could check to see whether they are still there on your system.
There seems to be some suggestion, from another recently posted message, that Bitdefender may be incorrectly describing files that it simply cannot access (e.g. locked or encrypted files) as 'Infected', where perhaps it really should just indicate a 'Warning' that they were 'Unable to access' (?).
Somebody ought to be able to test this theory - maybe by purposely creating an encrypted a file, and then trying to manually scan it/or the folder it's in (by right-clicking and selecting 'Scan with Bitdefender).
Please let us know what you find re your 'gzserv.log' and your mystery '6 files'.0 -
Suggestion:
You might be able to get some clue by examining the Bitdefender log file called 'gzserv.log' (on my XP machine it's found in 'C:\Program Files\Bitdefender\Antivirus Free Edition' and it opens in 'Notepad').
Scroll down to the date & time of the scan, and see if you can identify the 6 files in question.
If you can find the particular 6 file names and locations within the 'gzserv.log', then you could check to see whether they are still there on your system.
There seems to be some suggestion, from another recently posted message, that Bitdefender may be incorrectly describing files that it simply cannot access (e.g. locked or encrypted files) as 'Infected', where perhaps it really should just indicate a 'Warning' that they were 'Unable to access' (?).
Somebody ought to be able to test this theory - maybe by purposely creating an encrypted a file, and then trying to manually scan it/or the folder it's in (by right-clicking and selecting 'Scan with Bitdefender).
Please let us know what you find re your 'gzserv.log' and your mystery '6 files'.
Agree that is probably the case.0 -
There seems to be some suggestion, from another recently posted message, that Bitdefender may be incorrectly describing files that it simply cannot access (e.g. locked or encrypted files) as 'Infected', where perhaps it really should just indicate a 'Warning' that they were 'Unable to access' (?).
Agree that is the probably the situation.0 -
I am exactly in the same situation, also with a Dell computer.
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The files are not deleted and not moved in quarantine. Checked by running an on demand scan of the folder where the files were found. Also checked by creating an encrypted folder and running an on demand scan. Bitdefender shows a message that it tracked down and removed a virus, although it didn't remove anything. Are the developers aware of this issue???
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New BD Free user here.
Deep scan completed & mentioned 1 files infected & quarantined. Under quarantine is nothing. Events shows a password protected file couldn't be accessed.
So it seems a bug, files that BD cannot access for some reasons like encrypted/password wrongly reports as infected & quarantined.0
