Bdis 2008 Privileges To Install System Services

jakesalomon

Greetings.

In trying to update from my expired BDIS V10 to BDIS-2008 on my XP box, I followed the advice of phone support and:

• Downloaded & ran the Uninstall program
• Downloaded file bitdefender_internetsecurity_2008_32b.exe

Now I try to run the exe and it runs for quite a while, until it pops up the message:

Service 'BitDefender' (XCOMM) could not

be installed. Verify that you have sufficient

privileges to install system services

[Cancel] [Retry] [OK]

Now I am running this as a user with admin privileges but just in case, I cancelled, let it roll back, and logged in as administrator to run it again. When I got that same message box I know something is seriously wrong! Retry did not help but after the 3rd time I pressed [OK] it seemed to proceed. A few minutes later, I got a new message:

Service 'BitDefender Communicator' (XCOMM) failed to start.

Verify that you have sufficient privileges to start system services.

Hey, there! I proclaim, I am Administrator! If I lack privileges to install or start a service, what am I good for?

I have a few guesses about the problem.

- Perhaps there is something left from the uninstall getting in the way.

- Perhaps I downloaded a version specific to Vista and I, a defiant reactionary " /> , am still using XP. (The download area just said Windows, nothing about which flavor.)

Before I give on on BD entirely, does anyone have a clue about what's plaguing me?

Thanks much.

-- JS

PS. Has anyone tried calling the Florida office of BitDefender lately?

Niels

Dear jakesalomon,

Try this:

First log on with your administrator account after that press the windows button together with r now type :

cmd press enter.

Now type this:

c: (if that is the partition where you have windows or your software installed on) press enter

cacls "c:\" /T /E /C /G administrators:F press enter. Don't forget enter spaces between /T , /E , /C , and /G.

exit press enter.

1) The issue could has something to do with the user right policy on your computer that you don't have rights to access certain areas even if you are an administrator.

2) No there only exists a 32 bit or 64 bit version. There isn't a vista specific version available.

Best regards

Niels

jakesalomon

Niels,

thank you for the suggestion. I will get a chance to try it later. (I'm responding from another PC.) However, I suspect there is a small typo in the command line you suggested:

cacls "c:\" /T /E /C /G administrators:F

Since the account is "administrator" and not "administrators", I presume the command should actually be:

cacls "c:\" /T /E /C /G administrator:F

Is this correct? The help text certainly seems to indicate so:

/G user:perm Grant specified user access rights.

Also, the /C option (Continue on access denied errors) indicates that I might get such an error. Doesn't that mean it failed?

Again, thanks for the help. I will keep y'all posted.

-- J.

--- SNIP ---

cacls "c:\" /T /E /C /G administrators:F press enter. Don't forget enter spaces between /T , /E , /C , and /G.

--- SNIP ---

jakesalomon

Here's the update, folks:

I ran the command exactly as I said I would, with the correction of the user name, "administrator". I got the error message:

The filename, directory name, or volume label syntax is incorrect

I tried it again using:

F:\> cacls "f:" /T /E /C /G adminstrator:F

(My boot drive is F:, not C:)

The output was 3 pages worth mostly "processed file:..", peppered with errors like:

- SHARING_VIOLATIONF:\hiberfil.sys

- ACCESS DENIED Lots of these..

and ending with the same ".. syntax in incorrect" error.

Still, I tried the install again and got the same errors that prompted this post in the first place.

In retrospect ('cause everybody has 20/20 hindsight ;-) I see there was no real reason granting Full control (even had that worked completely) over the drive should have solved this problem. It is not a disk access problem, it is a system privilege issue. By analogy, a Unix user might be able to read & dump the binary code of a device driver but would be unable to run it.

I am about ready to give up on BDIS-2008, unless someone can come up with an idea that actually works.

Thanks much.

-- J.

Niels,

thank you for the suggestion. I will get a chance to try it later. (I'm responding from another PC.) However, I suspect there is a small typo in the command line you suggested:

cacls "c:\" /T /E /C /G administrators:F

Since the account is "administrator" and not "administrators", I presume the command should actually be:

cacls "c:\" /T /E /C /G administrator:F

Is this correct? The help text certainly seems to indicate so:

/G user:perm Grant specified user access rights.

Also, the /C option (Continue on access denied errors) indicates that I might get such an error. Doesn't that mean it failed?

Again, thanks for the help. I will keep y'all posted.

-- J.

Niels

Dear jakesalomon,

What verion of xp are you using home edition or professional?

Try this reboot your pc into safe mode by just rebooting your computer but press several times on the F8 button before the windows splash screen select safe mode press enter log in with your account,navigate to start,my computer right click on your hard disk F: press on properties,select the security tab select everyone in group or user name and select allow after Full Control in the Permissions. Click on advanced and select replace permission entries on all child objects with entries shown here that apply to child objects. Click ok and yes. Now reboot your pc.

Best regards

Niels

jakesalomon

YIPEE!! " />

Niels, that was the kicker.

As you suggested, I booted into safe mode and went into the drive properties/security, setting fyull controls from the [Advanced] button. I could find the exact item you described (replace permission) but Full Controls did the job. As I discussed with "Brian" (in Bucharest) I did all this with the LAN disabled.

For anyone having the same grief, here's what I did after the Safe-Mode work:

After I rebooted into normal mode, I again went into the Command window and ran the cacls command again, this time specifying "administrators" - that's the plural you suggested to me at first. This time, there were no errors.

I then ran the uninstall again. There were many pieces left to uninstall. This points out a weakness in the rollback uninstall that runs when an installation fails. Also, when the uninstall completed, it needed to reboot in order to completely remove all components. When I did that previously, it did not uninstall. That's another weakness, IMO. The uninstall process should:

- Announce, at the start, that a reboot will be needed.

- If it fails to remove something, it should state that.

This way, if it fails to reboot, the user knows something is wrong.

Finally, I ran the install exe file. This took soooo long, but I was expecting that. It then started the virus scan, which I killed after an hour or so, since it will do another scan shortly anyway.

BTW, the fact that it required this rigmarole at all indicates that BD needs to fix up its install process. I dumped Symantec 3 years ago when it failed to recognize that my main drive was F: and kept demanding access to drive C:. Certain sillinesses can really damage a reputation.

Thank you very much, Niels. I will be purchasing the license again this year.

BTW, I am using XP-Pro at home.

-- J

Dear jakesalomon,

What verion of xp are you using home edition or professional?

Try this reboot your pc into safe mode by just rebooting your computer but press several times on the F8 button before the windows splash screen select safe mode press enter log in with your account,navigate to start,my computer right click on your hard disk F: press on properties,select the security tab select everyone in group or user name and select allow after Full Control in the Permissions. Click on advanced and select replace permission entries on all child objects with entries shown here that apply to child objects. Click ok and yes. Now reboot your pc.

Best regards

Niels

Niels

Dear jakesalomon,

It's better to use the BitDefender specific uninstaller tool which you can download here. That tool will inform you that you need to reboot your pc. I must agree that with a normal uninstaller while using the default uninstaller there are leftovers mostly registry entries but that is only the case when you were able to install BitDefender completely which wasn't the case for you. In that case the BitDefender specific uninstaller is the best tool you can use or if that fails you can also try windows installer cleanup.

BitDefender installer package need first to extract itself. To speed things up a little bit right click on package and choose extract to (you need an extract tool such as 7zip,winrar,winzip,....) and start the Setup file from the output folder. Sometimes a slow install is due too many temp files.

Good to hear that your problem is solved.You are welcome.

Best regards

Niels