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Unable To Get Installer Open

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alex2455
alex2455
in Installation

i uninstalled my advast antivrus so i could install my bitdefender but it says its downloading the installer and right when it gets to 100% it closes and nothing happens, i had it open once but i lost internet connection and messed everything up, i used the new but defender uninstall tool and i still cant get the installer to open. i trued downloading the offline version and doing that but the downloading installer thing still pops up and then when it dissapers nothing happens

Comments

  • Georgia
    Georgia ✭✭✭
    edited November 2013
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    Hi Alex2455,


    Welcome to the Bitdefender forums.


    If you are still dealing with this issue, please post here a support tool log to further investigate the case:


    http://www.bitdefender.com/support/how-to-...t-log-1168.html


    You may not be able to upload the BDSP_ log resulted on your Desktop here as it is too big so you can put it on www.sendspace.com and post the download link.


    Thank you!

  • Georgia
    Georgia ✭✭✭
    Options

    @ Alex2455


    Feel free to post back if you still need assistance on this matter. Thank you!

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