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I Was Wrongly Charged On My Credit Card.
Has anyone else here had any issues with being wrongly charged for Bitdefender Install & Configure. Somehow after making the purchase for Bitdefender Internet Security, the website was designed in such a way to bring the customer to a page where they try to upsell you the Bitdefender Install & Configure package.
However I had no intention of purchasing the package, and while trying to look for the link where I could download the installer for my Bitdefender Internet Security, I accidentally pressed the only active link which was the installer package. However I closed that web browser as soon as I realised my mistake.
I find it unfair and unethical that the webpage was designed in such a way so as to entrap a customer to click on the link. On top of that I did not click on any link to authorize anyone to make further deductions from my credit card company. I had only authorized deductions to be made for the purchase of my Bitdefender Internet Security Pacakage.
I have contacted customer support. Twice. I have yet to receive a reply. I have already installed Bitdefender Internet Security on my laptop without utilizing the installer package.
On top of that my bank statement shows that I have been charged for the Bitdefender Installer Package TWICE. Again another convenient flaw in the webpage design. Each package is $29.90USD. That means I have been charged $59.80 USD for something I have no intention of using or purchasing. I still have all details and related emails. Anybody else here faced similar issues?
Comments
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Has anyone else here had any issues with being wrongly charged for Bitdefender Install & Configure. Somehow after making the purchase for Bitdefender Internet Security, the website was designed in such a way to bring the customer to a page where they try to upsell you the Bitdefender Install & Configure package.
However I had no intention of purchasing the package, and while trying to look for the link where I could download the installer for my Bitdefender Internet Security, I accidentally pressed the only active link which was the installer package. However I closed that web browser as soon as I realised my mistake.
I find it unfair and unethical that the webpage was designed in such a way so as to entrap a customer to click on the link. On top of that I did not click on any link to authorize anyone to make further deductions from my credit card company. I had only authorized deductions to be made for the purchase of my Bitdefender Internet Security Pacakage.
I have contacted customer support. Twice. I have yet to receive a reply. I have already installed Bitdefender Internet Security on my laptop without utilizing the installer package.
On top of that my bank statement shows that I have been charged for the Bitdefender Installer Package TWICE. Again another convenient flaw in the webpage design. Each package is $29.90USD. That means I have been charged $59.80 USD for something I have no intention of using or purchasing. I still have all details and related emails. Anybody else here faced similar issues?
The forums aren't really the place to get this problem solved. Please contact Customer Support here: http://www.bitdefender.com/support/consumer.html0
