Not impressed with the Bit Defender renewal system.
Your busy at your PC, suddenly you see a flashed screen saying you have only 3 days to renew your subscription to save £34.96, you have two choices, stop and lose track of what you’re doing and renew then and there, or close the flash and hope you can renew later for the same price. And maybe not get the discount. If
WHY ON EARTH CAN’T THEY SEND ME A Bl***Y EMAIL! So I can renew within the 3 days when I have a more convenient opportunity? Going on line I could only find an offer of £29.99 not the £19.99 on the intrusive advert flash.
Not only that, but when you click on the B.D link it takes you to the renewal page that states “YOUR PRODUCT. The New Bitdefender – Total Security”.
The Address bar states *\*\*\renewal/ 2014. The page also states there are new items, New Wallet and New Security Report, Enhanced Safepay, Antispam and Parental Controls. Indeed the first page states quite clearly:
QUOTE “Whichever option you choose, here is what you get:” Unquote.
Two-way firewall
Privacy Protection
ENHANCED Safepay
NEW Wallet
NEW Security Report
ENHANCED Antispam
ENHANCED Parental Controls
I renewed and received a new license number (which I thought was a bit odd as I already had a license but assumed it must be for the new Total Security). The website also stated that the 365 days renewal would continue on top on my current license time. I opened my Bitdefender total Security 2013 and hit the ‘Update’ nothing changed still had 90 days left and it was still my Bitdefender total Security 2013. I then opened my Bitdefender account and tried an update there, after watching the watching the update icon rotate and rotate and rotate for ages I stopped the page and reloaded it, the licence expiry had increased to 545 days. Good I thought, the new license number was for the NEW Total Security version which would update my 2013 version.
I then opened up Bitdefender on my PC expecting to see was this to be shown as a new 2014 version, err no, still shown as 2013, there was no NEW Wallet, no NEW Security Report or any Enhancements that I can find! Only the license expiry date had changed.
So instead of the NEW Bitdefender TOTAL SECURITY which was advertised I was to get, (Shown as 2014) I still have my old 2013 version.
Maybe I am wrong but perhaps someone at Bitdefender can explain why I still have a 2013 version and not the NEW Bitdefender 2014 As detailed on the renewal page?
I hope the above is a one off error of Bitdefender not to deliver what they advertise and promise.
I look forward to receiving what I have paid for as soon as possible.
Thanks
Alan.
