After several months of receiving invitations to renew my Bitdefender subscription I purchased the 169 dollar package that included installation plus anti virus and malware screening. What started out as a simple transaction became a nightmare. I called the tech services 6 times to get my new product installed with no results. Mind you I am just renewing not complaining about any technical issues..I was told I am on a waiting list..never before in my dealings with Bitdefender have I ever experienced a delay over 7 hours..got any ideas??