How Can I Tell If Bitdefender Is Blocking A Program From Running?

bweed

After installing BD 2014 Total Security, I can no longer run Corel Paint Shop Pro X2. So I suspect BD is the problem, but how can I tell? There isn't any indication from BD that it is blocking it - no messages or anything.

Is there any way I can verify that it is BD?

Is there a way to turn off BD completely, temporarily, to see if it would run?

columbo

Hi bweed, and welcome to the forum

I am going to break my own self imposed ban, to try to help you with this one.

It sounds like to much of a coincidence to have installed Bitdefender and now no longer being able to run Corel.

Bitdefender cannot be totally disabled in normal PC mode (i.e. compared to safe mode) due to it's auto protect mode, but can have it's AV protection disabled as per this Pinned Topic (as well as manually disabling the Firewall) http://forum.bitdefender.com/index.php?showtopic=39510

There isn't a log of a "blocked" file, unless it's malicious and Bidefender blocks it and logs it in AV/Firewall Events.

For now, an easy option would be to go into Firewall/Settings and enable Paranoid mode, restart your PC, try to run Coral and see if you get a pop up notification to allow Coral.

Otherwise, you would need to add Coral to AV/Firewall Exclusions manually, which can be found here (2013 link, it's the same steps for The New 2014 BD): http://forum.bitdefender.com/index.php?showtopic=35502

Hope this helps,

Happy trails

Scott

bweed

Hi Scott, thanks for your help. And for bypassing your ban.

I can say now that Corel works in Safe Mode, so pretty much verifies it's a BD/Corel problem. I have added exceptions to both AV and Firewall, for the main .exe as well as the other seven .exe files in the Corel installation folder. Still not able to run it.

And not a peep outta BD even with Paranoid mode on.

Also know that while it does not run on my my machine running Vista, it does run on my laptop running Win 7 - virtually identical setups.

Anyone have a suggestion where to go from here?

columbo

You're welcome, bweed Just for another attempt, try going into Firewall Settings/Advanced and disabling IDS (Intrusion Detection System) and see if that helps.

Otherwise, you may need to wait for Georgia, someone else here, or try support, BD main console/Help and support/Contact Support, see also: http://www.bitdefender.com/support/contact-us.html

Hope this gets resolved for you,

Scott

PNutts3

Also take a look in the Windows logs to see if there are any errors that point you in the right direction. Not launching at all is unusual and very frustrating.

Georgia

Hello bweed,

Please post here a support tool log to further investigate the case:

http://www.bitdefender.com/support/how-to-...t-log-1168.html

or

http://bitdefender.com/diagnostic

You may not be able to upload the BDSP_ log resulted on your Desktop here as it is too big so you can put it on www.sendspace.com and post the download link.

Thank you!

bweed

Hello bweed,

Please post here a support tool log to further investigate the case:

http://www.bitdefender.com/support/how-to-...t-log-1168.html

or

http://bitdefender.com/diagnostic

You may not be able to upload the BDSP_ log resulted on your Desktop here as it is too big so you can put it on www.sendspace.com and post the download link.

Thank you!

Hi Georgia, and thanks for looking at this. I'm going to put off doing what you asked because that's probably the same log that was generated when I opened a support request and I don't want to confuse things.

Please let me know if you think I'd be better off persuing this here with you.

That said, the emails between Support and myself might be useful:

Support Says:

RE: New Open ticket: 20140131234220002

We are sorry for the delay of our answer and I hope to assist you in a timely fashion from now on.

Please follow the steps below in order to find out if a BitDefender module is causing this issue (and if it does, which one):

1. Open the Bitdefender program

2. From the Antivirus column > turn OFF the Auto Scan;

3. At the Firewall column turn OFF the Firewall;

4. Privacy > turn OFF Privacy

5. Now click on Settings (in the upper right corner of the window)

6. Go to the Antivirus modeule > turn OFF "On-access scanning" and "Active Virus Control"

7. At Parental Control > Accounts > be sure the module is turned OFF for all the accounts

8. Privacy Control > Antiphishing > turn OFF all the functions

9. Firewall > turn OFF "Intrusion Detection System" and the other features here

10. Now restart the computer and check if the issue still occurs.

If the issue is solved by disabling all those modules, please try to enable just one at a time in order to check which of them is causing this issue.

Note: if the BitDefender product you are using does not have all those features, please disable the ones that you have.

I'm looking forward to hearing from you!

Have a nice day, Phil!

Best regards,

Bogdan Niculcea

Bitdefender Support Team

My Response:

Hi and thanks for getting back to me. Here's what I now know:

BitDefender 2014 Total Security

Problem program: Corel Paint Shop Pro X2

Windows Vista

1. When I do as you asked, it still does not run. On running the file, I get an hourglass for a few seconds, then absolutely nothing. No complaint from BD, and I can't find any log mentioning this (but I don't necessarily know where to look for logs.)

2. When I completely uninstall Bitdefender the program runs.

3. After re-installing Bitdefender, program no longer runs.

4. Booting in Safe Mode and the program runs.

4. Program runs on my laptop running Windows 7 and same BitDefender 2014 Total Security. Other than the operating system, these should have pretty much identical settings.

So that's where it stands for now. Been a few days and haven't heard anything back from Support, but I'm ever optimistic.

More when I have it.