General Settings Password Lost

Frmg

Dear Bitdefender friends,

I forgot the password for general settings in the new bitdefender total security.

I tryed reinstall the software... tryed the 3 removal tools, tryed removal tools in safe mode but nothing.

where i can found the registry place, or other way to reset the password?

Thanks...

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Comments

Rohugh

Forgotten product passwords either need a total re-install or contacting support for help.

To uninstall follow this link - http://www.bitdefender.com/support/How-to-...fender-333.html although it seems as if you have already tried to do it but using the uninstall tool is important to remove any traces of Bitdefender before re-installing the product.

[Deleted User]

Forgotten product passwords either need a total re-install or contacting support for help.

To uninstall follow this link - http://www.bitdefender.com/support/How-to-...fender-333.html although it seems as if you have already tried to do it but using the uninstall tool is important to remove any traces of Bitdefender before re-installing the product.

Rohugh:

I don't think that there is a removal tool for the new Bitdefender Total Security, unlike previous versions.

Bitdefender NewTotal Security Uninstall Instructions

Please correct me if I am mistaken. Thanks. Have a great day.

Regards,

-Phil

Rohugh

There certainly was one as I have it in my downloads folder but checking on various links to Bitdefender uninstall the link to download the tool is either not working or they have changed the way to do it, like this link - http://www.bitdefender.com/site/Downloads/...sumer_paid.html

Rohugh

Edit. The link to the uninstall tool is now working http://www.bitdefender.com/site/Downloads/...sumer_paid.html

[Deleted User]

Rohugh:

Thanks for the additional information. I find it odd that if the uninstaller tool is recommended, that BD does not list it in their uninstall instructions. Is the tool really necessary? Or, should it be used only when

Windows Control Panel (or Revo) can't eliminate BD entirely?

Mystified. Have a great day.

Regards,

-Phil

Rohugh

It does list and suggest it be used to remove all traces of BD in the support page -

http://www.bitdefender.co.uk/support/how-t...fender-333.html

The problem I was having yesterday was that the uninstall link in that page (and on a couple of other pages) was not working so I contacted BD and was given the direct link to the tool -

http://www.bitdefender.com/files/Knowledge...installTool.exe

Frmg

Solved.

There is some registry entries that uninstall tool don't remove.

These entries don't make any reference to Bitdefender.

I need remove it manually in registry.

Thanks guys

Georgia

We are glad that everything is back to normal now, Frmg.

I will close this topic, but if you have any other questions or concerns please feel free to start a new topic.

Here are our direct contact details, we are available 24/7:

http://www.bitdefender.com/en/Main/contactEmail

Have a lovely day!