Virus And Spyware Troubles Please Help

Ok I need HELP Really bad Bitdefender is not helping me My dad gave this copy of the new bitdefender that came in the mail to me to put on my laptop and the program is having problems it's not getting rid of any of my viruses my computer is going really slow like it's a 166 mhz my task manger has been disable somehow and i can get it back. the laptop is suffer major lag when do anything even when not on the internet. My explorer.exe for windows crashes a lot so i am unable to get to my programs bitdefender keeps saying a virus has infected your computer but it was stop and quarantined but it keeps coming back and when i run a scan it says the computer is fine but those alerts keep poping up saying my computer is protected why isn't bitdefender working to stop the viruses please help me with this problem it is becoming unbearable. here are some of the virus name that i know of there are many more infecting my computer because i get alerts every 2 seconds.

Trojan.downloader.VBS.BL

many diffrent Trojan.Vundo.'s

Downloader Zlob HBK

Downloader Zlob HVG

PLEASE HELP ME ANYONE WHO CAN FIX MY PROBLEM I'm Pulling out me hair here please help me

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Comments

Chesda

Download Hijackthis from this link. Install, Run it and do a System Scan with Log and post it on your next reply.

Kage

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 7:43:46 AM, on 4/13/2008

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16640)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Windows Defender\MsMpEng.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe

C:\Program Files\Alwil Software\Avast4\ashServ.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe

C:\Program Files\Alwil Software\Avast4\ashWebSv.exe

C:\WINDOWS\system32\ctfmon.exe

C:\WINDOWS\system32\igfxtray.exe

C:\WINDOWS\system32\hkcmd.exe

C:\WINDOWS\AGRSMMSG.exe

C:\Program Files\Apoint2K\Apoint.exe

C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe

C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe

C:\Program Files\HPQ\HP Wireless Assistant\HP Wireless Assistant.exe

C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe

C:\Program Files\Windows Defender\MSASCui.exe

C:\Program Files\Apoint2K\Apntex.exe

C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe

C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe

C:\Program Files\HPQ\SHARED\HPQWMI.exe

C:\Program Files\Windows Live\Messenger\usnsvc.exe

C:\Program Files\Alwil Software\Avast4\ashSimpl.exe

C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe

C:\WINDOWS\explorer.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://search.bearshare.com/sidebar.html?src=ssb

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 127.0.0.1:8080

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = local

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll

O3 - Toolbar: WOT - {71576546-354D-41c9-AAE8-31F2EC22BF0D} - C:\Program Files\WOT\WOT.dll

O3 - Toolbar: BitDefender Toolbar - {381FFDE8-2394-4f90-B10D-FC6124A40F8C} - C:\Program Files\BitDefender\BitDefender 2008\IEToolbar.dll (file missing)

O3 - Toolbar: (no name) - {C1F8FB79-B761-498B-AACE-AEDC997D1C3D} - (no file)

O4 - HKLM\..\Run: [igfxTray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe

O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"

O4 - HKLM\..\Run: [updateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start

O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe

O4 - HKLM\..\Run: [hpWirelessAssistant] "%ProgramFiles%\HPQ\HP Wireless Assistant\HP Wireless Assistant.exe"

O4 - HKLM\..\Run: [ChangeResolution] C:\hp\bin\ChangeResolution.exe

O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe

O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe

O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide

O4 - HKLM\..\Run: [spySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /startintray

O4 - HKCU\..\Run: [PPWebCap] C:\PROGRA~1\ScanSoft\PAPERP~1\PPWebCap.exe

O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background

O4 - HKCU\..\Run: [bitTorrent DNA] "C:\Program Files\DNA\btdna.exe"

O4 - HKLM\..\Policies\Explorer\Run: [z10P6vgY0q] C:\Documents and Settings\All Users\Application Data\mlgfulkp\gpuzifkr.exe

O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll

O9 - Extra button: (no name) - {5C106A59-CC3C-4caa-81A4-6D909B5ACE23} - C:\Program Files\KeyScrambler\KeyScramblerIE.dll

O9 - Extra 'Tools' menuitem: &KeyScrambler... - {5C106A59-CC3C-4caa-81A4-6D909B5ACE23} - C:\Program Files\KeyScrambler\KeyScramblerIE.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL

O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyPoker\PartyPoker.exe (file missing)

O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyPoker\PartyPoker.exe (file missing)

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q105&bd=pavilion&pf=laptop

O16 - DPF: {01111F00-3E00-11D2-8470-0060089874ED} (Support.com Installer) - http://supportsoft.adelphia.net/sdccommon/...ad/tgctlins.cab

O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab

O16 - DPF: {4D7F48C0-CB49-4EA6-97D4-04F4EACC2F3B} (InstallShield Setup Player 2K2) - http://www.jetsetpoker.com/setup.exe

O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab

O18 - Protocol: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - C:\Program Files\WOT\WOT.dll

O21 - SSODL: qdnkewfa - {4D72D2F8-0A6A-4C37-A8B9-2E2CD91D1403} - C:\WINDOWS\qdnkewfa.dll

O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe

O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe

O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe

O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: HP WMI Interface (hpqwmi) - Hewlett-Packard Development Company, L.P. - C:\Program Files\HPQ\SHARED\HPQWMI.exe

O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe

O23 - Service: Viewpoint Manager Service - Unknown owner - C:\Program Files\Viewpoint\Common\ViewpointService.exe (file missing)

End of file - 7837 bytes

I got rid of bit defender and my computer started running faster an put avast pro 4.8 i think bitdefender was part of the problem with the virues also i know i had a virus that was disabling the task manger after i did some research. The Bit defender encyclopedia is missing a lot of virus's. I was able to go to the reg and re enable the task manger i also had to delete bitdefender from the reg since it would delete for the os i think i still have virus but not sure i have been spending all my time since Saturday trying to fix this. I think i have made head room if you see anything in the log your help would be greatly appreciated as im sick of dealing with these viruses

Thank you

slimcan

Ok I need HELP Really bad Bitdefender is not helping me My dad gave this copy of the new bitdefender that came in the mail to me to put on my laptop and the program is having problems it's not getting rid of any of my viruses my computer is going really slow like it's a 166 mhz my task manger has been disable somehow and i can get it back. the laptop is suffer major lag when do anything even when not on the internet. My explorer.exe for windows crashes a lot so i am unable to get to my programs bitdefender keeps saying a virus has infected your computer but it was stop and quarantined but it keeps coming back and when i run a scan it says the computer is fine but those alerts keep poping up saying my computer is protected why isn't bitdefender working to stop the viruses please help me with this problem it is becoming unbearable. here are some of the virus name that i know of there are many more infecting my computer because i get alerts every 2 seconds.

Trojan.downloader.VBS.BL

many diffrent Trojan.Vundo.'s

Downloader Zlob HBK

Downloader Zlob HVG

PLEASE HELP ME ANYONE WHO CAN FIX MY PROBLEM I'm Pulling out me hair here please help me

I picked up Trojan Vundo.dvs The computer was blinking badly when I got it. I restored the computer to the day before and it is working fine. It can not be this easy, the virus most still be in my computer.

Chesda

Run Hijackthis again, check and fix the following:

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 127.0.0.1:8080

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = local

O3 - Toolbar: (no name) - {C1F8FB79-B761-498B-AACE-AEDC997D1C3D} - (no file)

O3 - Toolbar: WOT - {71576546-354D-41c9-AAE8-31F2EC22BF0D} - C:\Program Files\WOT\WOT.dll

O4 - HKLM\..\Policies\Explorer\Run: [z10P6vgY0q] C:\Documents and Settings\All Users\Application Data\mlgfulkp\gpuzifkr.exe

O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyPoker\PartyPoker.exe (file missing)

O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyPoker\PartyPoker.exe (file missing)

O9 - Extra button: (no name) - {5C106A59-CC3C-4caa-81A4-6D909B5ACE23} - C:\Program Files\KeyScrambler\KeyScramblerIE.dll

O9 - Extra 'Tools' menuitem: &KeyScrambler... - {5C106A59-CC3C-4caa-81A4-6D909B5ACE23} - C:\Program Files\KeyScrambler\KeyScramblerIE.dll

O18 - Protocol: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - C:\Program Files\WOT\WOT.dll

O21 - SSODL: qdnkewfa - {4D72D2F8-0A6A-4C37-A8B9-2E2CD91D1403} - C:\WINDOWS\qdnkewfa.dll

O23 - Service: Viewpoint Manager Service - Unknown owner - C:\Program Files\Viewpoint\Common\ViewpointService.exe (file missing)

Kage

I ran highjackthis again here the new log tell me if you see anything and thanks for your help.

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 5:07:39 PM, on 4/13/2008

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16640)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Windows Defender\MsMpEng.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe

C:\Program Files\Alwil Software\Avast4\ashServ.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe

C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe

C:\Program Files\Alwil Software\Avast4\ashWebSv.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\ctfmon.exe

C:\WINDOWS\system32\igfxtray.exe

C:\WINDOWS\system32\hkcmd.exe

C:\WINDOWS\AGRSMMSG.exe

C:\Program Files\Apoint2K\Apoint.exe

C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe

C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe

C:\Program Files\QuickTime\QTTask.exe

C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe

C:\Program Files\HPQ\HP Wireless Assistant\HP Wireless Assistant.exe

C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe

C:\Program Files\Windows Defender\MSASCui.exe

C:\Program Files\Apoint2K\Apntex.exe

C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe

C:\WINDOWS\system32\rundll32.exe

C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe

C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe

C:\Program Files\DNA\btdna.exe

C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe

C:\Program Files\HPQ\SHARED\HPQWMI.exe

C:\Program Files\Windows Live\Messenger\usnsvc.exe

C:\PROGRA~1\Mozilla Firefox\firefox.exe