How Do I Stop The Update Service?

soopytwist

I'm trying to forcefully stop the Bit Defender Total Security update service because it is not working. It hasn't updated since the 13th March and every time I try to manually start the update it does nothing (I get error 1002). I've checked the update server location and tried an alternative address and that doesn't work either.

I've started a support ticket but thought I'd try to resolve the matter while I'm waiting for a response.

As expected you can't stop the updatesrv.exe process in Task Manager so I tried forcefully stopping it via cmd but access is still denied. This is what I typed in:

taskkill /IM updatesrv.exe /f

And the response is:

ERROR: The process "updatesrv.exe" with PID 4080 could not be terminated.

Reason: Access is denied.

If I can't force it to stop this way how else am I'm going to do it?

Rohugh

Hiya,

Firstly it is a known problem at the moment that the update blue bar isn't working so you are not going to see any progress on it. Secondly., I assume you have checked GUI>Settings>Update to see if there are any updates logged?

After that the first thing to try is running a repair. Control Panel>Programs & Features>Bitdefender (double Click)>Repair. Let it do its thing and reboot.

columbo

As Rohugh suggested, try a repair first.

Is this the secondary update address you tried? http://upgrade.bitdefender.com It's still a functioning option for trouble shootings sake.

You could also try a manual update, and see if that update "breaks through" after it installs: http://www.bitdefender.com/site/view/Deskt...ts-Updates.html

Or, try resetting your router.