Autoscan Scans Run Into Problems

robertfare1

I don't seem to run into scanning problems when I manually do them. But automatic scanning seems to run into problems. I think I am better off putting BitDefender into user mode rather than autopilot. I do a system scan once a week and a quick scan every day.

zenobialewis87

My Uncle faces similar issues, resulting in hanging of the system. Sometimes, shutting down directly becomes the only solution for us.

Georgia

Welcome to the Bitdefender forums.

This issue was fixed by automatic update of Bitdefender starting with the build number 17.18:

http://forum.bitdefender.com/index.php?showtopic=47401

If the situation persists and you have the latest Bitdefender build version, we need a support tool log from the affected computer, to investigate the situation and eventually forward it to our developers.

[How to check the build number]

Right click on Bitdefender icon from system tray -near the clock- and choose "About". You should see in the left side the build number 17.26.0.1106

[How to generate a support tool log]

http://www.bitdefender.com/support/how-to-...t-log-1168.html

Upload the BDSP_* archive resulted on your Desktop on a file transfer site of your choice such as http://www.speedyshare.com/ or http://www.fileconvoy.com and then reply back with the download link so we can retrieve it.

Thank you!