Pc Slow At Startup !

kingarthur

Hi,

New user to Bitdefender 2014 Internet Security (have 9 month promotional trial).

Have installed BD and everything seems fine except after switching pc on the computer is very slow for the first 10-15 minutes or so.

I have a constant chattering from disk for the first 10 minutes, after this time everything quietens down and it runs fine.

It is like a scan is running every time I switch computer on, dont think it is updating as this happens later on normally and does not affect performance.

What would be causing this issue, and how can I fix it ?

Thanks for reading.

kas

AdrianHa

Hello kas,

What OS are you running?

Do you have any other security programs installed?

kingarthur

Hello kas,

What OS are you running?

Do you have any other security programs installed?

Hi,

Vista Home Premium with Service Pack 2

No other security programs installed. I did have Kaspersky prior to this installation which I removed with their own KISremover tool.

Any ideas what could be causing this initial slow down or is it normal behaviour ? The hard disk is chattering away constantly for about 10 minutes which I have never noticed prior to installing BD.

Thanks

Georgia

Hello kas,

Thank you for reporting this situation.

To further investigate this case, please post here a support tool log.

The support tool executable supporttool.exe is found in this location: C:\Program Files\Bitdefender\Bitdefender

You may not be able to upload the file here as it is too big so you can put it on www.sendspace.com and post the download link.

Thank you!

kingarthur

Hi Georgia,

Here is the link to the download link, as requested. Not sure which one of these is the file.

http://www.sendspace.com/file/s5zbws

http://www.sendspace.com/file/s5zbws

Thanks

kas64

daman1

What's your PC specs?

kingarthur

Hi,

Hope this is what you need:

Acer Power FH Series desktop PC

Intel Core 2 CPU

4300 @ 1.8 ghz

2046 RAM

ATI Radeon HD 4600 Graphics Card

Windows Vista Home Premium SP2

Have been running Kaspersky Internet Security for the last 4-5 years without a problem, thought I would try BD as it gets good reviews and I was offered a free 9 month trial so thought give it a go. But at the moment I am not too happy (nor is the rest of family at the initial slow downs, are these normal).

Thanks for the help.