On-access Scanning Issue

ventrelc

I have Bidefender Windows 8 security. Ever since I updated to windows 8.1 My on-access scan has been reported as disabled even though it is on, but I cant change my settings. My active virus scan is off and I cant turn it back on. When I click on, it immediately switches back to off. When I click autopilot it immediately switches back to user mode.

Rohugh

Hello Cadet17,

The first thing to do is to run a repair. Go to the Control Panel, Programs and Features and double click Bitdefender to uninstall. Choose Repair and wait for it to finish then reboot your PC.

Hopefully that will solve the problem.

Nesivos

Hello Cadet17,

The first thing to do is to run a repair. Go to the Control Panel, Programs and Features and double click Bitdefender to uninstall. Choose Repair and wait for it to finish then reboot your PC.

Hopefully that will solve the problem.

I agree but would add if you are using Malwarebytes Pro 1.75 or Premium 2.0 you should turn off all protection first or better yet uninstall it before doing the BD repair. I have experienced conflicts when trying to install or repair BD when MBAM real time sanning is active.

ventrelc

Windows 8.1 has some weird updates. I have seen some. It could be possible that it was referring to a Windows on access scan. Can you make sure about that first?

So I did the repair and everything. The on-access scan works now, but I still cant get the active virus control to turn on. Every time I click it, it turns on and then promptly turns off again.