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Packer.maware.nsanti.ag Impossible To Put In Quarentine

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Hi,


I have a Malware in my PC in the file: C:\Documents and Settings\masas\Definições locais\Application Data\Identities\{CB3680A1-6B4D-40BE-A4C6-260242775F1C}\Microsoft\Outlook Express\A Receber.dbx


I already tryied to run the BitDefeender Anti Virus, the malware is detected but don't go to Quarentine...


Can some one help me... please...


Thank's


Marco Soares

Comments

  • You must delete the file manually, because it is part of an e-mail database. Disable BD real-time protection, seek the file and delete it. Don`t forget to re-enable BD protection afterwards.

  • masas
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    Hello,


    Thank for the tip... it works!


    Thanks,


    Marco Soares