Total Security/stuck On Installing

TheEimas

Hey guys now im installing BD total security but it stuck on 67% (installing...)

AdrianHa

Hey guys now im installing BD total security but it stuck on 67% (installing...)

That is usually caused by not uninstalling previous security software.

What AV were you running before ? How did you remove it?

Rohugh

A couple of questions -

Did you completely remove the previous antivirus you had, in other words did you use the AV uninstaller provided by the AV (preferably in safe mode)?

Are you using the on-line or off-line installer? Generally I find the off-line installer more reliable.

TheEimas

A couple of questions -

Did you completely remove the previous antivirus you had, in other words did you use the AV uninstaller provided by the AV (preferably in safe mode)?

Are you using the on-line or off-line installer? Generally I find the off-line installer more reliable.

Used off-line and on-line still stucked on 67% previous antivirus is kaspersky i deleted it with kaspersky unistall tool in safe mode didint helped

TheEimas

UP

Rohugh

Sorry, I missed your reply.

As you have attempted to install Bitdefender you should also run the Bitdefender uninstall tool before trying again. It clears everything including most of the registry entries and you may have a corrupted file in there. Although it is not stated I find the uninstall best in Windows safe mode.

http://www.bitdefender.com/site/Downloads/...sumer_paid.html

As further question, when installing BD it is never very quick and in the past I have noticed that it does hang for a period of time - 67% rings a bell. How long did you wait before giving up?

Georgia

@ TheEimas: Have you managed to install the program?

TheEimas

Sorry, I missed your reply.

As you have attempted to install Bitdefender you should also run the Bitdefender uninstall tool before trying again. It clears everything including most of the registry entries and you may have a corrupted file in there. Although it is not stated I find the uninstall best in Windows safe mode.

http://www.bitdefender.com/site/Downloads/...sumer_paid.html

As further question, when installing BD it is never very quick and in the past I have noticed that it does hang for a period of time - 67% rings a bell. How long did you wait before giving up?

About 4 hours tryed in safe mode with unistaller to unistall BD but not working stuck on 67 again

AdrianHa

About 4 hours tryed in safe mode with unistaller to unistall BD but not working stuck on 67 again

Time to put in a ticket to support:

http://www.bitdefender.com/support/contact-us.html

Or use the live chat facility:

https://chatsupport.bitdefender.com/phplive...t=0&custom=

TheEimas

@ TheEimas: Have you managed to install the program?

Installing stuck on 67%

Georgia

Hello TheEimas,

To be able to help you further, please follow the steps described in this post and post the download link:

http://forum.bitdefender.com/index.php?sho...st&p=195602

If you were already asked to generate these logs, disregard the above message and just post the ticket ID.

I am waiting for your answer. Thank you.

Georgia

@hirsche: Please do not recommend reinstalling the operating system. This is a drastic measure and should be considered only if Windows does not boot anymore and other options have already been used without success.

Also, you have been ignoring for months a Bitdefender forum rule, posting as kitscht, hirsche, markwhl and rourkem: Users are not allowed to use clones (using more than one account by a single person. Breaking this rule will lead to a permanent IP ban.

@TheEimas please post back the requested diagnostic log should you need further assistance with the installation process.