Nag To Activate ... 7 Days After Activation
I am trying to stop Bitdefender nag emails.
I renewed my subscription on 29-April-2014 ... and activated all PCs before the end of April.
Today I received the third email to renew my subscription ... 10 days later!
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On 29-April-2014 I renewed my subscription with our local agent "BDAustraila.com"
On the same day I received an email with my activation code for 3 PCs.
I have entered the activation code on two PCs (without rejection), before the end of April.
Today the BIS-2013 window shows 366 days remaining.
Today I received an email threatening me with "FINAL NOTICE" if I don't renew my subscription.
I phoned BDAustralia and they told me to send an email to "customerservice@bitdefnder.com".
So I Forwarded the FINAL NOTICE email to "customerservice@bitdefnder.com" with a covering note
I have already renewed my subscription with bdaustralia.com about a week
ago.
I have also activated all active PCs (only 2 of 3 PCs are active)
That email was returned to me as spam, telling to go to web support ... FAQs > did I find an answer > No > FAQs ... again
When I log onto Bitdefender > My account ... 365 days remaining on my subscription ???
I cannot find an email address for Bitdefender.
FAQs > did I find an answer > click > FAQs AGAIN.
Very frustrating.
Thank you
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This message was assembled over two days while I attempted to find ...
1. a BD email address that works
2. a sub-forum that looks like it is active, responses are woefully slow.
Comments
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I am trying to stop Bitdefender nag emails.
I renewed my subscription on 29-April-2014 ... and activated all PCs before the end of April.
Today I received the third email to renew my subscription ... 10 days later!
-----
On 29-April-2014 I renewed my subscription with our local agent "BDAustraila.com"
On the same day I received an email with my activation code for 3 PCs.
I have entered the activation code on two PCs (without rejection), before the end of April.
Today the BIS-2013 window shows 366 days remaining.
Today I received an email threatening me with "FINAL NOTICE" if I don't renew my subscription.
I phoned BDAustralia and they told me to send an email to "customerservice@bitdefnder.com".
So I Forwarded the FINAL NOTICE email to "customerservice@bitdefnder.com" with a covering note
That email was returned to me as spam, telling to go to web support ... FAQs > did I find an answer > No > FAQs ... again
When I log onto Bitdefender > My account ... 365 days remaining on my subscription ???
I cannot find an email address for Bitdefender.
FAQs > did I find an answer > click > FAQs AGAIN.
Very frustrating.
Thank you
-------
This message was assembled over two days while I attempted to find ...
1. a BD email address that works
2. a sub-forum that looks like it is active, responses are woefully slow.0 -
Hi AdrianHa
Chat support looks hopeful.
For now I have chosen to ignore BD nag mails, they are costing me serious money ... my time!
I am down-under (Australia) quite often we are out of sync (for opening hours with USA or Europe)
http://www.bitdefender.com/support/consumer.html
... is a circular (go no where link)
Firstly a "Select product (+ 2 other criteria)" window pops up
- select all relative options
- offerings are all irrelevant
- scroll to bottom of page
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Cant find a solution for your problem?
"Open an email ticket " link
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... and I am back to http://www.bitdefender.com/support/consumer.html ... AGAIN
Select email (link) at top of page
select product (+ 2 other criteria) window ... I already have about 3 times so far
- complete the select product details
... and I am taken to http://www.bitdefender.com/support/interne...activation.html
None of the offerings fit my problem.
I have nothing to fix. Bitdefender have to correct their customer data base (and I cannot do that)
- at bottom of page
-----
Cant find a solution for your problem?
"Open an email ticket " link
-----
AGAIN !
Checking my bookmarks I went through all this nonsense last year with Bitdefender.
I am trying to run a busy consulting business , I don't have time to chase up incompetence.
All BD sub-forums I have looked at are extremely quiet, with several threads completely ignored for weeks on end.
I have decided to ignore Bitdefender nag-mails, if it back fires I will be asking for a refund (as I am entitled under our federal consumer laws)
When BD get their act together the program works well and has for the past 15 months.
I was given a three month bonus when an update wiped out my Win-7 settings.
The program works well ... but BDs admin is very poor. Especially when I have to jump through endless hoops, and get nowhere.0 -
Hi,
The second link I gave you is >> http://www.bitdefender.com/support/contact-us.html <<
Note the difference, it is CONTACT US.html not CONSUMER.
That second link asks for details,email, license etc. and puts you in contact with support.
(From here it defaults to http://www.bitdefender.co.uk/support/contact-us.html )0 -
Hi,
The second link I gave you is >> http://www.bitdefender.com/support/contact-us.html <<
Note the difference, it is CONTACT US.html not CONSUMER.
That second link asks for details,email, license etc. and puts you in contact with support.
(From here it defaults to http://www.bitdefender.co.uk/support/contact-us.html )
Thank you AdrianHa for good details
This forum is not very "intuitive" ... to mis-use the word in its true meaning.
The latest "irritation" is I am receiving an email for EVERY new thread, including the avalanche of troll threads. They appear on this forum in blocks of about 6 or 8. Not a good look for an AV organisation.
The only "subscription" settings I can find is "Subscribe to a forum"
A new thread
I only want to subscribe individual threads of my choosing.
Bitdefender Forum > Your control panel ... does not have a listing for emails/subscriptions.
Thank you to all the user/members who have assisted0
