Crash Seccenter.exe When Click On Help & Support After Update

vahidjavani

Hello

when in click on Help & Support in security center windows of bitdefender, seccenter.exe has crashed and windows say: "Bitdefender Secrurity Center has stopped working"

I run support tool alternatice way in C:\Program Files\Bitdefender\Bitdefender\supporttool but after a while in first step (dump...) suddenly closed.

I even repair it from Programs and Features.

even so uninstall with UninstallTool_antivirus plus and reinstall.

But my problem still exist.

Bitdefender and windows 8.1 64 bit both are updated.

What should I do?

vahidjavani

WTF!!!

Why when i want open a ticket i got "result=33" error???

Georgia

@kitscht: The link you indicate has nothing to do with the reported issue.

@javani: If you still need help, please post here a support tool log to further investigate the case:

http://www.bitdefender.com/support/how-to-...t-log-1168.html

or

http://bitdefender.com/diagnostic

You may not be able to upload the BDSP_ log resulted on your Desktop here as it is too big so you can put it on www.sendspace.com and post the download link.

Thank you!