Password To Change Technical Settings, I Reinstalled But Password Remains

KristianA

I had the trial version on Total and made the purchase but could not remember what password I used for the General settings. I have removed and re-installed three times to no avail. I am sure its user error. I opened a ticket but have yet to receive a response. I even tried to Live chat and know one was available. Please assis t ASAP.

Rohugh

Hello Kristian,

Unfortunately there is not an easy way to find or reset the GUI password, reinstalling doesn't work, you do have to contact Bitdefender by one of the following methods -

Phone: http://www.bitdefender.com/support/consumer-phone.html

Chat: http://www.bitdefender.com/support/chat-support.html

Email: http://www.bitdefender.com/support/contact-us.html

You say that you have sent an e-mail contact? You should at least get an automated reply to say they have received it, if not try again just in case it went astray.

Ro.

KristianA

Hello Kristian,

Unfortunately there is not an easy way to find or reset the GUI password, reinstalling doesn't work, you do have to contact Bitdefender by one of the following methods -

Phone: http://www.bitdefender.com/support/consumer-phone.html

Chat: http://www.bitdefender.com/support/chat-support.html

Email: http://www.bitdefender.com/support/contact-us.html

You say that you have sent an e-mail contact? You should at least get an automated reply to say they have received it, if not try again just in case it went astray.

Ro.

Thanks trying again! Hopefully 3rd times a charm....

Georgia

I am closing this topic, as the issue was resolved since June 18th via ticket ID 2014061711550002.

Feel free to contact us at anytime should you require further assistance with your Bitdefender product.

Have a great weekend!