Automatic Updates Disabled

richamo2002

This was an issue that I had with my 2013 version of Bitdefender, and have recently updated to Bitdefender 2014 to see that the issue still remains, even though I was informed that updating would remove the issue entirely. That being said, the issue is still present.

I have tried multiple times to switch the "Auto Update" tab to on, but each time, I am met with a prompt asking for a password, as seen in the attached image. I am not sure why this is, as I have never set a password, on this new version OR on the prior version I had, which as I mentioned also did the same thing.

If there is anymore information needed, please let me know.

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Comments

Rohugh

Hello r.collwell,

For some reason the changes made to your settings are now password protected. You need to contact Bitdefender via e-mail to sort this out as there is no way to bypass it and get the settings sorted out (without knowing the password).

Please use this contact form - Email: http://www.bitdefender.com/support/contact-us.html

Ro.

richamo2002

Hello r.collwell,

For some reason the changes made to your settings are now password protected. You need to contact Bitdefender via e-mail to sort this out as there is no way to bypass it and get the settings sorted out (without knowing the password).

Please use this contact form - Email: http://www.bitdefender.com/support/contact-us.html

Ro.

Thanks for the response, I have sent them an e-mail; hoping to hear back from them soon.