Bd Disabling Wireless Network Adapter

Grayswandir

Hi all, I am wondering if someone is able to help me. My SO was running a BD av scan on his laptop but then had to go so he shut the laptop after manually pausing the scan first. When he reopened his laptop next, he resumed the scan, it completed fine and found no errors. Since then it seems that BD has disabled his wireless network adapter - even disabled it in the bios initially! I spent hours yesterday doing the following:

Repaired BD twice. After installing Softwin network adapter drivers it did work for a brief period, until it asked me to reboot and then it stopped working again.

Uninstalled BD. As soon as I did this the network card started working again, thus it can not be a hardware fault with the network card.

Also during this uninstall I noticed that my wireless network card, a Broadcom card (can't remember which specific one now ) reappeared on device drivers and all was working well again.

Reinstalled from fresh BD. Installed fine but as soon as it did the network card refused to work (red light showing on the wireless on button, instead of blue for on). Again the Broadcom wireless card disappeared on device manager, and also I noticed that HP wireless assistant refused to run in the Control Panel. The network adapter was enabled in the Bios this time as it should have been, so that was fine.

I have done searches for new hardware in case it could re-pick up the broadcom wifi network card that way, but to no avail. I have looked in the settings of BD for any programs or settings it might be blocking (could see none), and have tried to disable (one at a time, then all together) the firewall and AV components of BD with reboots to see if that frees up the wifi network card again. No luck At this point it /looks/ as if the only way to get internet back on his laptop is to uninstall BD (since that was the one thing that /did/ work) and as would rather not have to do that if there is a solution to this problem.

Thanks guys, any ideas would be appreciated!

Oh, and he's running Vista

Niels

Hello Grayswandir,

Please take a look at this link. Try to download the latest drivers of your wireless internet card from the hp driver website and check also the support pages of your HP laptop. Uninstall BitDefender by using this tool. First right click on the red BitDefender icon near the system clock and press on exit. Run the tool and reboot your pc when asked. Install BitDefender again.

Best regards

Niels