Problem Installing Bitdefender Total Security


I have Windows 7. I try to install BitDefender Total Security. A screen displays saying Welcome to BitDefender. Before we continue we need to remove any other antivirus solution.

I click continue and nothing happens, it seems to close out of the install ******. I tried uninstalling my Webroot software, it still would not install.


  • Hi. Can you try uninstalling your old security software first before installing BD? I think that could possibly just do the trick. 1.gif

  • Georgia

    @ dolphins62

    Welcome to the Bitdefender forums.

    If you are still dealing with this installation issue, we need some detailed information from that PC. Follow the steps explained in this knowledge-base article and reply with the BDSP_ archive resulted on your Desktop at the end:

    Note: if the size of the BDSP_ arhive is too big upload it on a file transfer site such as and post back the download link.

    We will analyze the information you send and then reply with a possible solution.