Auto Renewed?

How can I get auto renewed if I never set it up. I haven't run Bitdefender for several months now, but today I get an email that it was my auto renewal was processed. Sure enough, I looked at my credit card and it shows a pending charge that I can't dispute while in pending status. I've never set up auto renewal and honestly don't even know where I can do it on the site. I do know that I don't want it renewed. I opened a ticket that probably hasn't been looked at and if history is any indication, it may or may not ever be looked at.

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Rohugh

Hello Bell1,

Auto renewal is an opt-out choice, not an opt-in, when you buy the product, if you missed that at the time then that is the reason. You need to contact Bitdefender to sort this out.

Email: http://www.bitdefender.com/support/contact-us.html

Ro.

damianr

Just my opinion, I think it's wrong for companies to do this. I mean, if it's auto renewed by default. I think 70% of the customers are not aware about this. Sure this is included in the TOS before a customer signs up but I think, morally, this should be disabled by default. Just want to vent out.

Bell1

Hello Bell1,

Auto renewal is an opt-out choice, not an opt-in, when you buy the product, if you missed that at the time then that is the reason. You need to contact Bitdefender to sort this out.

Email: http://www.bitdefender.com/support/contact-us.html

Ro.

Oh, I did, but as more the case than not, I haven't received a reply. I'll also dispute the charge with my credit card company.

Rohugh

Have you checked with Avangate? https://store.bitdefender.com/myaccount/

All the details will be listed there, plus there are details to contact them.

Bell1

Have you checked with Avangate? https://store.bitdefender.com/myaccount/

All the details will be listed there, plus there are details to contact them.

Yes I did last week and no one has bothered to answer me other than the automatic we got your email. I just opened another ticket and filed a complaint with my credit card company. Oddly enough, I got an email 2 weeks ago letting me know that my credit card on file was expired and I needed to update it f I was going to renew. I didn't bother since I wasn't going to. Apparently the expired credit card didn't slow them down.

Cire3

Just my opinion, I think it's wrong for companies to do this. I mean, if it's auto renewed by default. I think 70% of the customers are not aware about this. Sure this is included in the TOS before a customer signs up but I think, morally, this should be disabled by default. Just want to vent out.

I see this all the time. I own a Computer repair store. The longest I seen one go was 3 years a customer paid on a auto renew of McAfee he wasn't using.

Yes, it's wrong. But I'm sure they make thousands on people just going with it.

Just call your credit card company, they will flip the charges.

And don't feel bad, BD doesn't respond to my issues either.

ozziebear

How can I get auto renewed if I never set it up. I haven't run Bitdefender for several months now, but today I get an email that it was my auto renewal was processed. Sure enough, I looked at my credit card and it shows a pending charge that I can't dispute while in pending status. I've never set up auto renewal and honestly don't even know where I can do it on the site. I do know that I don't want it renewed. I opened a ticket that probably hasn't been looked at and if history is any indication, it may or may not ever be looked at.

If you originally purchased BD thru Avangate, you must create an Avangate account and deactivate auto renewal from there. You must do this every time you renew your subscription to BD. This is a very sleezy practice but unfortuneately I don't think it is illegal. BD is not the only company engaged in this type of thing but it certainly does nothing to increase my respect for the company in general.

Georgia

@ Bell1

For details on the auto-renewal process please read this knowledge-base article: http://www.bitdefender.com/support/i-do-no...enewal-542.html

If your request hasn't been handled yet, please post your ticket ID to do a follow-up on your case and see what happened on our end.

Thank you very much, looking forward to hearing from you.

normverhalten

The rating on the knowledbase-article tells a lot about your customer's view on this:

2.1 / 5 ( 298 votes )

Georgia

You are right, normverhalten. We will talk to our technical writers about this. Hopefully this KB will be improved soon.

In the meantime, here is an old post trying to explain about the auto-renewal process of Bitdefender.

http://forum.bitdefender.com/index.php?sho...st&p=177727

Thank you for your feedback.

normverhalten

You mentioned posting a ticked-id if a refund request is not processed. My Ticket is 2014112811050004 opened last week...

normverhalten

Maybe the Support team is already on christmas vacation? The ticket is open for 10 days now <_<

"Auto-renewal allows you to enjoy the benefits of continuous security for your PC, without the hassle of renewing every time your license expires." :wacko: ooooh, how i would love to have that hassle of manual renewing :wub:

normverhalten

oooh, now that was fast, just got the refund message from Paypal <img class= " />

Mr.B

You can disable auto renewal...You go on your browser ask for cancellation auto renewal on bitfender.You have this link:

https://www.bitdefender.com/consumer/support/answer/29081/

Down the page you have the choice for two method to desactived auto renewal.Take method one.Choose send me a link by mail.Go on your mail and follow the instructions.Bam!!!!