Autorenewal!

jlf71

OMG one month before Christmas I get an email saying that I have been charged 90 friggin dollars to renew a program that I had no interest in renewing!!! I cannot afford that right now!!!!! Is this how you guys get business? By having the product default to auto renew? I would like a refund IMMEDIATELY!!!!! I didn't even pay 90 dollars the first time I purchased the product. I could see yearly updates of say 20 dollars but 90 ###### dollars????????

JLF

Rohugh

Hello jlf71,

At the time of your original purchase you had the option to opt-out of renewal, it seems you missed it (left the box checked). The only course open to you now is to contact Bitdefender and ask for their help -

Support: http://www.bitdefender.com/support/consumer.html

Phone: http://www.bitdefender.com/support/consumer-phone.html

Chat: http://www.bitdefender.com/support/chat-support.html

Email: http://www.bitdefender.com/support/contact-us.html

I hope you get it sorted, it is not a good time to have that amount taken out of your account by surprise.

Ro.

jlf71

Hello jlf71,

At the time of your original purchase you had the option to opt-out of renewal, it seems you missed it (left the box checked). The only course open to you now is to contact Bitdefender and ask for their help -

Support: http://www.bitdefender.com/support/consumer.html

Phone: http://www.bitdefender.com/support/consumer-phone.html

Chat: http://www.bitdefender.com/support/chat-support.html

Email: http://www.bitdefender.com/support/contact-us.html

I hope you get it sorted, it is not a good time to have that amount taken out of your account by surprise.

Ro.

Thanks I hope so too. I have been purchasing computer programs since the mid 90's have never had anything like this happen to me.

damianr

I think that it's a sales tactic to have auto renewal bundled with the product purchase. They put it in the fine prints but as always including myself, no one would read that. I wish this will be taken out though.