Bitdefender And Dell Notebook

lhcomp

Hi Support Team,

I just bought 2 new DELL laptops, Inspiron 1420 with Vista Home Premium. I also bought 2 set of new Bitdefender Internet Security 2008 for them. However, the Bitdefender is not working properly. First, it keeps asking for the CD key everytime I start the Vista. Then all the function inside the Bitdefender such as Virus protection, firewall are disabled. I have restart so many times and still have no luck.

The funny thing is both DELL laptops are not working properly with Bitdefender. Personally I am also using Bitdefender in my HP laptop and have no problem. So I wish to find out what I can do for my 2 new DELL laptops.

Unknown

Hello LHCOMP,

There shouldn't be any problem between these two products but let's see how we can solve this problem and let's try the following:

- Download the Uninstall Tool from here : http://www.bitdefender.com/uninstall

- Run it and restart your PC after the program has done uninstalling.

- Download the latest BitDefender Internet Security Kit form here: http://download.bitdefender.com/windows/de...ty_2008_32b.exe

- Install the kit and restart the PC after it finishes installing.

- And the last thing that you have to do ist to tell us if everything worked fine, and if it is working now.

Thanks,

Rudi

lhcomp

Thanks for the reply!

I tried this method before but still can't solve the problem.

I already uninstall the bitdefender twice from the new laptop. First I install from the CD. Second time I installed using the method you recommended. However, both laptop are still not functioning well with the antivirus after the attempts.

Hope to hear more solution from you....

Thank you

Unknown

Hello,

I am very sorry to hear that this method didn't worked out for you, you will be contacted by the BitDefender Support Team via E-mail in order to see what your problem is and how it can be solved.

Thank you,

Rudi