Installation Error "cant Start Service"

hi,

We already have bitdefender total security installed on several pc at the office and home without any problem. This morning I'm trying to install it on a new pc, and after the installation, I have this error saying that bitdefender service can't start, restart PC and if it persist, contact support. I tried to reinstalled 3-4 times, same result. I tried to install in safe mode, same.

The computer is windows 7 64 bit.

Windows defender is off; no other antivirus are installed.

I tried to disable security service as stated in another post for windows 8.

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alexandre.filion@pft.ca

I may add that this error occur right after the install finish, just before the software ask for the registration.

CARON67

Have you tried to uninstall and install only your Bitdefender product.

alexandre.filion@pft.ca

Have you tried to uninstall and install only your Bitdefender product.

what do you mean ''only my bitdefender product'' ?

I'm trying to install the latest bitdefender total security.

Georgia

If you already contacted the Bitdefender support team, please post back your ticket ID to speed up the investigation process.

Thank you!

alexandre.filion@pft.ca

Dear alexandre filion,

Please be informed that we are currently working on resolving your Customer Care request, ticket no: 2014112415590002, and will be getting back to you shortly.

Thank you for your patience.

Regards,

Bitdefender Customer Care Team