Bitdefender Prevents System Restores (no Matter What You Try)

I just wanted to mention that I frequently look at data comparing anti-virus and comprehensive internet security packages every year. Usually this winds up with me picking up Norton or Kaspersky. I do this for myself and family as per routine.

This last year I saw various sites reporting BitDefender as edging out the competition in a few categories, and decided to try them out on my laptop running Windows 8. The software was great, and my experience with it was great until I encountered some unrelated issues with my computer that required a system restore.

The problem was, I could never restore as a consequence of BitDefender being installed. Ever. No matter what I tried, I was never able to run a system restore. I jumped through every hoop you can imagine: I deactivated BitDefender, I logged in as administrator, I tried to restore from safe mode, I even tried to restore from the various pre-start rescue modes. Nothing. They all failed the restore after trying to complete, warning BitDefender was to blame.

This system restore failure as a result of BitDefender afflicted my mother's tower home PC running Windows 8 as well.

It's unfortunate, but this Achilles Heel really is a deal breaker, because as I mentioned, I actually liked the software. But no software is worth giving up the option to restore my PC. We're all now running KIS.

Please fix this, BitDefender, or you really lose potential lifetime customers.

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ozziebear

I just wanted to mention that I frequently look at data comparing anti-virus and comprehensive internet security packages every year. Usually this winds up with me picking up Norton or Kaspersky. I do this for myself and family as per routine.

This last year I saw various sites reporting BitDefender as edging out the competition in a few categories, and decided to try them out on my laptop running Windows 8. The software was great, and my experience with it was great until I encountered some unrelated issues with my computer that required a system restore.

The problem was, I could never restore as a consequence of BitDefender being installed. Ever. No matter what I tried, I was never able to run a system restore. I jumped through every hoop you can imagine: I deactivated BitDefender, I logged in as administrator, I tried to restore from safe mode, I even tried to restore from the various pre-start rescue modes. Nothing. They all failed the restore after trying to complete, warning BitDefender was to blame.

This system restore failure as a result of BitDefender afflicted my mother's tower home PC running Windows 8 as well.

It's unfortunate, but this Achilles Heel really is a deal breaker, because as I mentioned, I actually liked the software. But no software is worth giving up the option to restore my PC. We're all now running KIS.

Please fix this, BitDefender, or you really lose potential lifetime customers.

Here is a link to a post which may help you. http://forum.bitdefender.com/index.php?s=&...st&p=210909

DailySpecial75

Here is a link to a post which may help you. http://forum.bitdefender.com/index.php?s=&...st&p=210909

This is the most dysfunctional and inconveniencing way I can think of to use software. The bottom line is that buying something to help my computer shouldn't cost a basic necessary function of my computer.

ozziebear

This is the most dysfunctional and inconveniencing way I can think of to use software. The bottom line is that buying something to help my computer shouldn't cost a basic necessary function of my computer.

you're welcome

columbo

Nice job you did within that thread you linked to, ozziebear

Christian may have just been trying to appease us, but, he did mention that that it is better to run System Restore from Safe Mode. I'm not sure if others here have looked more in-depth concerning that, but .... http://forum.bitdefender.com/index.php?s=&...st&p=153623

Still it would be nice if we could do it right from normal Windows mode, but for the features and protection of Bitdefender, probably like you, I'm o.k. with it.

ozziebear

Nice job you did within that thread you linked to, ozziebear

Christian may have just been trying to appease us, but, he did mention that that it is better to run System Restore from Safe Mode. I'm not sure if others here have looked more in-depth concerning that, but .... http://forum.bitdefender.com/index.php?s=&...st&p=153623

Still it would be nice if we could do it right from normal Windows mode, but for the features and protection of Bitdefender, probably like you, I'm o.k. with it.

Well, short of uninstalling BD, this is the only way I could get it to work. The trick is to make sure it reboots back into safe mode after system restore finishes. Like you, I view BD as an excellent product and this work around as a very minor inconvenience.

columbo

Well, short of uninstalling BD, this is the only way I could get it to work. The trick is to make sure it reboots back into safe mode after system restore finishes. Like you, I view BD as an excellent product and this work around as a very minor inconvenience.

You're right, uninstall was the other option, but your work around was lesser of the 2 "evils" So you just need to confirm that the re-boot in safe mode is still enabled in msconfig before system restore restarts the PC, thanks for that tip

I think the 1st link Christian gave us was just to give us something to keep us busy for awhile, lol, ...14 pages (but who knows how many were at that time, and no, I'm not going to compare post dates of the threads). The 2nd link he gave had the info.1/2 down the page.

Well, I'm done for the night, see you in a day or two, my friend