Refund For Auto-renewal

Myndflyte
Myndflyte
in Install & register

I knew my Bitdefender Internet Security was going to expire so I used one of the offers, from the program itself, to renew my license on Jan 20. Yet I was still auto-renewed on Jan 26th for $89.95. I called someone Monday night and they assured me that it would be taken care of and I would be contacted within 24-48 hours. It's been almost 3 days now and I haven't heard anything.


I submitted a ticket (ticket no: 2015012702120001) last night and again, haven't heard anything except I would be contacted shortly. I also called Avangate but they told me I can only get a refund from Bitdefender. I just want to get refunded for the $89.95. Can someone please give me an update on it?

Comments

  • Georgia
    Georgia ✭✭✭

    Hello Myndflyte,


    Thank you for your message.


    The refund request for your order #35609593 has been processed 2 hours ago and the returned amount will appear on your credit card in 5-7 business days. Please check your email for more details.


    Thank you!

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