Auto Renewal Nightmare

runarounddaniel

Nov 24, 2014 i purchased security for my PC. on Nov 25, 2014 you auto renewed my security and charged me a $89.99 for a product i did not want or ask for. for some reason you guys "slipped" in a box that had to be checked off to stop the auto renewal. which never happened the other 2 years i used your service. so i opened a dispute with PayPal. avangate said i had to talk to bit defender, bit defender said talk to papal, PayPal said talk to my bank. all disputes are closed. you guys said disputes needed to be closed to refund my money. then all of a sudden you need written proof that the dispute is closed? I talked to pay pal and they said they sent avangate confirmation email for the dispute being closed. You guys took away digital keys for 2016, the product was never used. I want my money back. " />

why would you need written proof? how hard is it to send paypal a email, or a phone call. why am i getting the runaround ?

as you can see, i`m not alone.

http://forum.bitdefender.com/index.php?showtopic=41743

Myndflyte

Welcome to the club man. It's not quite as bad as you yet as I'm only going on day 6 of trying to get a refund. Every time I talk to someone, they keep assuring me that they don't know why it's taken longer than 48 hours for the refund to process and that they will "mark it as priority and it should be taken care of shortly." I just simply don't understand why they can't issue me a refund right there, while I'm on the phone. Every other business can do that.

What's even worse is that I used one of their offers to extend my service and they still auto renewed me. Anyway, good luck man and I hope you eventually get your refund.

Georgia

Hi there,

Can you send us more details regarding your situation at bitsy@bitdefender.com?

or submit a ticket to Bitdefender Commercial team from this Facebook platform:

https://www.facebook.com/bitdefender/app_268724459959771

Thank you!