Trojan.clicker.cm

michymaru

I have run a scan and Bitdefender has identified a virus in my temporary files. However, it says the disinfection has failed. I am not to sure how to go about getting rid of this virus. I realize trying to delete it from my temp files will just activate it and cause my internet to run extremely slow.

alexcrist

Hello Michelle,

Please post the exact location of the infections. (a scan log would be perfect)

Cris.

rootkit

After you post de log, please download ATF Cleaner by Atribune.

http://www.atribune.org/index.php?option=c...5&Itemid=25

Reboot Windows in safe mode and run the tool

Check Select All and press Empty Selected !

Then run a scan with Bitdefender !

michymaru

Hrm. the scan log? do you mean this?

Virus Statistics

Scan path : C:\

J:\

K:\

Folders : 6824

Files : 38244

Memory processes scanned : 13

Archives : 3

Runtime packers : 3134

Identified viruses : 1

Infected files : 1

Memory processes infected : 0

Suspect files : 0

Warnings : 0

Disinfected files : 0

Deleted files : 0

Moved files : 1

I/O errors : 226

Scan time : 00:44:58

Scan speed (files/sec) : 14

Spyware Statistics

Registry keys scanned : 352

Registry keys infected : 0

Cookies scanned : 0

Cookies infected : 0

Spyware files infected : 0

Spyware threats detected : 0

Virus definitions : 1235962

Scan plugins : 16

Archive plugins : 42

Unpack plugins : 7

Mail plugins : 6

System plugins : 5

Virus scan options

Detection

[X] Scan boot sectors

[X] Memory Processes

[ ] Scan archives

[X] Scan runtime packers

[X] Scan email

File mask

[X] Programs

[ ] All files

[ ] User defined extensions:

[ ] Exclude extensions: ;

Action

Infected objects

[ ] Ignore

[X] Disinfect

[ ] Delete

[ ] Move to quarantine

[ ] Prompt user

Second action

[ ] Ignore

[ ] Delete

[X] Move to quarantine

[ ] Prompt user

Virus scan options

[X] Enable warnings

[ ] Enable heuristics

[ ] Show all files in log

[X] Report file: C:\Documents and Settings\All Users\Application Data\Bitdefender\Desktop\Profiles\Logs\full_scan\1211742817.log

Spyware scan options

[X] Scan for riskware

[ ] Skip dial and applications from scan

[X] Registry keys

[X] Cookies

Summary:

C:\Documents and Settings\Jade\Local Settings\Temporary Internet Files\Content.IE5\EDDKF639\popup[1].htm Infected: Trojan.Clicker.CM

C:\Documents and Settings\Jade\Local Settings\Temporary Internet Files\Content.IE5\EDDKF639\popup[1].htm Disinfection failed

C:\Documents and Settings\Jade\Local Settings\Temporary Internet Files\Content.IE5\EDDKF639\popup[1].htm Moved

vlad

Disable the virus shield & empty the IE cache. It's just an adware-related JS.

glorybe1

I know less than nothing about computer virus' or running in safe mode or any of the millions of ways to find out what is wrong. So assume me ignorant and anyone is invited to walk me through step by step on how to get this thing off my computer. I have run a scan just like Michelle, and as soon as I was done and it moved the 10 items it found of this virus to quarantine, the very next time I logged on it comes back again from somewhere else or maybe the same thing is still lurking somewhere else on my harddrive and was never really moved. Also, I have my program set to update automatically and my antispyware is on so why didn't BD stop it from getting on the computer in the first place? Is this a brand new virus that BD hasn't figured out how to stop yet? ANY, really ANY help is appreciated!

Thanks!