New Update Issue

Hello new BD update 18.21.0.1497 caused vsserv.exe to crash....I tried restarting pc 5 or 6 times....sometimes the restart brings up Bitdefender Report Wizard which then restarts BD security service....It'll be okay for some time then again the service stop responding....It immediately happened after i restart pc for the update ( yes I have postpone reboot unchecked)

Anyone else having issue?

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Rohugh

Hiya,

My win 8.1 desktop updated earlier today, no problems seen and it has been running for the last 8 hours. I have just checked and updated my Win 7 machine and all went smoothly. So, maybe something has corrupted during the update download for you, I suggest you run a repair - Control Panel>Programs and Features>Bitdefender 2015 - double click it and choose Repair. Allow it to complete and reboot your computer.

If you still have problems, please post back.

Ro.

leighton@mail.com

@jithin

I'm seeing the same problem on three Win 7 PC's since the update. Crash, reboot. Crash reboot. It's becoming quite unusable. I've done a repair, but the problem persists.

Fix it fast!

Thanks,

Leighton

robertpiche1955

No problems here. Windows 8.1 64 bits

Nesivos

Bitdefender services are not responding

The error may be caused by one of the following conditions:

an important update is being installed.

temporary communication errors between the Bitdefender services.

some of the Bitdefender services are stopped.

other security solutions running on your computer at the same time with Bitdefender.

To troubleshoot this error, try these solutions:

Wait a few moments and see if anything changes. The error may be temporary.

Restart the computer and wait a few moments until Bitdefender is loaded. Open Bitdefender to see if the error persists. Restarting the computer might solve the problem.

Check if you have any other security solution installed as they may disrupt the normal operation of Bitdefender. If this is the case, we recommend you to remove all of the other security solutions and then reinstall Bitdefender. In order to correctly uninstall them, please use the uninstall tools for the other security solutions; you can find them in our article here.

If the error persists, please generate a support tool log and send it to our support department. You can find in our article the steps on how to generate a support tool log.

What to do when encountering a technical issue? (How to generate a support tool log)

jitzy

Okay guyz i did a repair everything went smoothly....Ill check for some 4 or 5 hrs and will report here....seems like nly win 7 users are affected

Im on Win 7 Ult 64bit running BDIS 2015 X64

And yes Ill generate the support tool nd send it to BD if repair didnt solve it

And my Hp Lap running Win 8.1 64 bit didnt show any problems...

jitzy

Okay guyz i did a repair everything went smoothly....Ill check for some 4 or 5 hrs and will report here....seems like nly win 7 users are affected

Im on Win 7 Ult 64bit running BDIS 2015 X64

And yes Ill generate the support tool nd send it to BD if repair didnt solve it

And my Hp Lap running Win 8.1 64 bit didnt show any problems...

Okay so far so good...Looks like the repair had fixed the problem.....TY all

cheers

Rohugh

Okay so far so good...Looks like the repair had fixed the problem.....TY all

Good. If it returns post back - although I am sure you will.

Ro.

DonPat

I have the same symptoms - services not responding etc - on a Windows 7 64 bit machine. I did a repair and the problem seemed to be fixed for a few minutes but then reappeared.

1) Has the repair definitively worked for anyone else?

2) Does a reinstall do anything extra to what a repair does? Is it worth trying that?

Cronus

Yep, second day, crashes again and again. What happened, soon i must change security system because i cannot use internet without protect.

Win 7 64bit(two computers have similar problem).

Cronus

Yep, second day, crashes again and again. What happened, soon i must change security system because i cannot use internet without protect.

Win 7 64bit(two computers have similar problem).

I used repair system and now looks work normal.

Updated: ah, no, after update antivirus base again this problem.

spikeles

Win7SP1 x64

Same problem. I have a feeling it has to do with Windows updates since they occurred around about the time it stopped working.

Specifically these ones:

http://support.microsoft.com/kb/3029944

http://support.microsoft.com/kb/3023562

http://support.microsoft.com/kb/3013455

jitzy

Oops ......Unfortuntely the REAPIR nly worked for a while ......the same problem happening all over again now......... nd the same happened on my gf's pc running WIN 7 64 bit......

So new update having problems with WIN 7 64 users.....PLease Georgia look into it ...

Ill generate the support tool and send it to BD .....no other options for me now....but before that Ill try reinstalling BD

This is getting really frustrating <img class= " />

iceage

1) Encountered the same issue for my Windows 7 HP SP1 system but not Windows 7 SP1 32Bit system.

2) The error was listed in the Event Logs as "The Bitdefender Virus Sheild Service has terminated unexpectedly.

It has done this x time(s).".

3) The error started after an update with a reboot on 10Feb2015. Presumably, the update is related to:

http://forum.bitdefender.com/index.php?sho...st&p=228150

4) The error started before running Windows Update for Feb 2015 Patch Tuesday.

5) Tried Repair, Uninstall & Reinstall with both BD IS 2015 & BD TS 2015, but the error recurred after running

Update & reboot.

6) Tried uninstalling Microsoft's EMET 5.1 and secondary on-demand scanners e.g Malwarebytes AntiMalware & Hitman Pro 3.7.236

but the the error continues.

7) Finally, disabled all protection of Zemana Antilogger eventhough exclusion already made for Antilogger within BD 2015.

So far no recurring error. Keeping fingers cross.

8) Can anyone verify these findings?

jitzy

1) Encountered the same issue for my Windows 7 HP SP1 system but not Windows 7 SP1 32Bit system.

2) The error was listed in the Event Logs as "The Bitdefender Virus Sheild Service has terminated unexpectedly.

It has done this x time(s).".

3) The error started after an update with a reboot on 10Feb2015. Presumably, the update is related to:

http://forum.bitdefender.com/index.php?sho...st&p=228150

4) The error started before running Windows Update for Feb 2015 Patch Tuesday.

5) Tried Repair, Uninstall & Reinstall with both BD IS 2015 & BD TS 2015, but the error recurred after running

Update & reboot.

6) Tried uninstalling Microsoft's EMET 5.1 and secondary on-demand scanners e.g Malwarebytes AntiMalware & Hitman Pro 3.7.236

but the the error continues.

7) Finally, disabled all protection of Zemana Antilogger eventhough exclusion already made for Antilogger within BD 2015.

So far no recurring error. Keeping fingers cross.

8) Can anyone verify these findings?

I don't have any other security solutions installed.... BDIS has been working fine until it got updated to latest patch nd prompted me to restart......yes i rem I updated BDIS 2015 before windows updates were installed......So I dnt think so it has anything to do with Win updates.....

Anyway I uninstalled BDIS with uninstall tool...cleaned registry and remnants using Ccleaner and going through folders myself......Re installed BDIS 2015 throgh an offline installer downloaded from this forum ..... It was working fine ( yes I tried with offline installer to isolate the issue regarding latest BD patch) and then I updated the program....

and there we go Same Error after restart....... Is there a way to only update virus signatures but not the program ? Ill be more than happy with the patch offline installer installs without checking for a new one than getting this error every 10-15 mnts and on every restart.....or if theres a way to revert back to the just previous version .... (18.20.0.1429)

This is a very lengthy process going through every possible solution but to no luck.......I hope Georgia will consider taking a look into this SERIOUS problem

iceage

Update:

9) I am afraid the error has returned.

10) The issue seems isolated to Windows 7 64Bit system and not 32bit system.

Wondering also whether anyway BD 2015 can be reverted back to the previous build (i.e 18.20.0.1429) for those Windows 7 64Bit systems with these recurring errors while things are sorted out??

jitzy

Update:

9) I am afraid the error has returned.

10) The issue seems isolated to Windows 7 64Bit system and not 32bit system.

Wondering also whether anyway BD 2015 can be reverted back to the previous build (i.e 18.20.0.1429) for those Windows 7 64Bit systems with these recurring errors while things are sorted out??

A new EFX (no build change) update patch just came out---> Requires Restart.....

Try it...kinda sorted the issue for me atm....cnt decide yet though

daman1

No issues here with the update.. <_<

robbiejuve

It's obvious from the replies this is a Win 7 64 issue. I am having the same issue, just started a few days ago. Please fix.

Rohugh

It's obvious from the replies this is a Win 7 64 issue. I am having the same issue, just started a few days ago. Please fix.

Hello robbiejuve,

Please run an update, the latest one contained the necessary patches to sort the problem, after update please restart your computer.

Ro.

daman1

It's obvious from the replies this is a Win 7 64 issue.

No it's not.

Rohugh

No it's not.

Hiya,

It does seem that the only reports were from Win 7 users although not everyone was effected by it, you weren't nor was I. I didn't see any users of Win 8/8.1 complaining.

Ro.

daman1

Hiya,

It does seem that the only reports were from Win 7 users although not everyone was effected by it, you weren't nor was I. I didn't see any users of Win 8/8.1 complaining.

Ro.

That is true however I know of many PC's unaffected so its a fine line i'm just glad bit got on it.

DonPat

I can confirm that the update suggested by Rohugh has worked for me - SO FAR. I will only write to this forum if

BD falls apart again.

After the update I am running BDIS2015 18.21.0.1497

iceage

Update:

11) Tried update but didn't see any patch. Reinstalled BD 2015 instead and all went smoothly.

Guess the issue is now fixed.